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Disaster Relief Call Center Representative
MCI
- New York, New York, United States
- New York, New York, United States
Über
Disaster Relief Call Center Representative Remote Work-at-Home | Part-Time | Hourly + Bonus | No Resume Required, Entry-Level We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Assist customers with service inquiries
Learn the common requests and solutions
Improve the customer’s experience
Utilize our service techniques and systems
Escalate customer dissatisfaction to proper channels
We aim to provide exceptional solutions to customer requests and learn our account management systems while supporting customers during disaster relief efforts. A positive, engaged, team-oriented attitude is essential.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ wpm)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows
Highly reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem solving, and negotiation
Customer service oriented (empathetic, responsive, patient, conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Thrive in a fast-paced environment with change and ambiguity
Excellent interpersonal skills and ability to build relationships with team and customers
Conditions of Employment
Must be authorized to work in the country where the job is based
Willingness to submit to up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results
Willingness to submit to drug screening; offers contingent on results
Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including:
Paid Time Off (PTO) and paid holidays
Incentives & rewards (cash bonuses and prizes)
Health benefits for eligible employees; MEC medical plans available
Retirement savings where available
Disability and life insurance options
Supplemental insurance (accident, critical illness)
Career growth and opportunities for internal promotions
Paid training and a collaborative work environment
Casual dress code
About MCI MCI helps customers address CX and DX challenges with industry-leading solutions in BPO, contact center services, IT services, and related staffing. The description above provides a general overview of the role and is not an all-inclusive list of duties, responsibilities, or qualifications. The employer reserves the right to revise this job description at any time. This is not an employment contract, and employment may be terminated at any time for any reason.
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Sprachkenntnisse
- English
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