Insurance Customer Service Representative

We're looking for a personable, enthusiastic insurance account manager to help take our agency to the next level. Our ideal candidate is a motivated team player who has the ability to stay focused in a fast-paced work environment. You will manage client communications, nurture important relationships, and keep track of policy details and documentation in a secured system. This is a critical role on our team with a strong focus on client services to foster ongoing sales and renewals. We will provide industry-specific training for the right candidate who demonstrates a dedication to excellence. Sound like a job you'll love? Apply now!

• Consult with clients to help process quotes and issue renewals or any updates needed to current policies
• Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
• Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
• Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
• Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding

• Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
• Candidates should be very strong communicators and problem solvers, and have great follow-up skills
• Insurance experience as an insurance agent or other position is preferred but we will provide training as needed for the right fit and skillset
• Jobseekers need to have basic computer skills and have the ability to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• We are looking for candidates with an Associates or Bachelor's degree but will consider those with relevant insurance industry experience, as well

Compensation 131,000 - 158,000 yearly About Sherrill Insurance Agency

Sherrill Insurance Agency partners with Fortune 500 and Fortune 100 companies to market and sell their products.

• No cold calling
• No prospecting
• All lead-based sales
• Six-figure mentorship
• Training