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Customer Service Specialist
School Result
- Tempe, Arizona, United States
- Tempe, Arizona, United States
Über
Customer Service Specialist
to deliver exceptional support to its global customers. This is a remote, full-time role based in Tempe, Arizona, offering competitive pay, benefits, and opportunities for growth.
Job Title:
Customer Service Specialist
Company:
StockX
Location:
Remote (Tempe, AZ)
Salary:
$18–$20/hour (plus benefits, equity, and discretionary bonuses)
Contract Type:
Full-Time
Schedule:
Flexible shifts, Monday–Friday
Benefits:
Health insurance, dental insurance, equity opportunities
Role Overview You will assist StockX’s most valued users, resolving escalated concerns and ensuring every interaction builds trust, drives satisfaction, and supports long-term loyalty. This role combines customer service excellence with a sales and retention mindset, turning each interaction into an opportunity to reinforce confidence in the StockX platform.
Key Responsibilities
Provide outstanding customer experiences across email, phone, chat, and SMS
Handle escalated and complex inquiries with empathy and professionalism
Promote customer loyalty and retention through positive resolutions
Take ownership of customer concerns from start to finish
Educate users on StockX features, policies, and programs to drive engagement
Balance customer advocacy with business priorities for fair outcomes
Detect and act on potential fraudulent activity to protect customers and the marketplace
Support top-tier users through programs like Early Seller Payout and Bulk Shipping
Share insights from customer interactions to improve operations and products
Candidate Requirements
High school diploma or equivalent
2–3 years of experience in customer service, sales support, or e-commerce
1–2 years in a contact center environment (multichannel interactions)
Proven ability to drive customer retention and satisfaction
Strong communication, empathy, and active listening skills
Detail-oriented, organized, and results‑driven
Confident in handling escalations and making independent decisions
Positive, team-oriented attitude with flexibility to work varying shifts
Preferred Qualifications
Experience in e-commerce or tech-driven customer service
Familiarity with fraud detection and prevention in online marketplaces
Competitive pay ($18–$20/hour)
Health and dental insurance
Equity and discretionary bonusesOpportunities for advancement
Inclusive and diverse workplace culture
About StockX StockX is a Detroit-based technology leader in the global online marketplace for sneakers, apparel, accessories, electronics, collectibles, and trading cards. Launched in 2016, StockX connects buyers and sellers worldwide using dynamic pricing mechanics powered by real-time data. The platform features hundreds of top brands including Nike, adidas, Supreme, Louis Vuitton, Gucci, LEGO, Sony, and Apple. StockX employs over 1,000 people across offices and verification centers worldwide.
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Sprachkenntnisse
- English
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