Medical/Clinical Assistant

$5,000 sign-on bonus for full-time certified medical assistants with at least two years of experience as a medical assistant. Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. Our Neurology Sleep Physician Practice in Holyoke is seeking an experienced medical or clinical assistant to perform duties within the scope of responsibility of a medical assistant with additional tasks related to patient flow in the office.

Overview of responsibilities include but are not limited to: escorting patients to clinical areas, obtaining vital signs, documenting visit information in the electronic medical record, and preparing patients for provider examinations. Collecting and updating patient history, medications, allergies, and family history, and identifying prescription refill needs. Processing prescription requests and coordinating with providers for approval and controlled medication signatures. Communicating clearly with patients, notifying them of delays, and guiding them through the check-in and check-out process. Coordinating follow-up care, including appointments, referrals, diagnostic testing, and patient education materials. Maintaining accurate electronic medical records and ensuring proper documentation of clinical services such as immunizations and supplies. Assisting providers during patient exams, procedures, and treatments, and performing delegated clinical tasks (e.g., screenings, ear lavage, splinting, nebulizer treatments, injections). Preparing and maintaining supplies, equipment, and instruments needed for patient care. Reviewing patient charts for relevant clinical information, including lab results and consultation reports. Maintaining exam rooms and clinical areas by stocking supplies and ensuring cleanliness between visits and at the end of the day. Supporting office operations by answering phones, assisting with patient education, and helping maintain inventory and equipment. Monitoring quality control logs, refrigerator logs, and reporting equipment malfunctions to management. Maintaining a safe, organized work environment and communicating operational needs to supervisors. Attending required trainings, meetings, and assisting other practice locations when needed.

Qualifications: High school graduate or equivalent; must be able to read, write and communicate in English. Must follow the requisites to the appropriate profession, respectively: medical assistant with successful completion of a Medical Assistant school with ABHES or CAAHEP accreditation; must be registered/certified within six months of hire with one of the following: RMA/AMT, CMA/AAMA, or CCMA/NHA. Bilingual in English/Spanish preferred. The ideal candidate demonstrates strong organizational, communication, and customer service skills, with the ability to manage multiple tasks and follow written and verbal instructions accurately. This role requires knowledge of physician office billing procedures, medical terminology, basic administrative skills such as typing and filing, and proficiency with computer systems. Candidates should also possess the manual dexterity, attention to detail, and physical capabilities needed to safely perform clinical and administrative duties, including tasks such as venipuncture and patient assistance.