Customer Success Manager

Job Description

About Spin.AI

Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.

SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365, Salesforce, and Slack. SpinOne is the ultimate SaaS data protection platform that delivers the most innovative last line of cyber defense, SaaS data management, and protection for more than 1,500 organizations worldwide. For more information, please visit:

We are looking for an exceptional Customer Success Manager to join our team at our Los Angeles location. As a Customer Success Manager at Spin.AI you will be responsible for proactively engaging with our customers, understanding their needs and objectives, and ensuring they derive maximum value from our products/services. Your role will involve fostering long-term customer relationships, addressing their concerns, and collaborating with cross-functional teams to drive customer success.

• Customer Engagement: Proactively reach out to customers to understand their business needs, goals, and challenges. Establish a trusted advisor relationship with key customer stakeholders.
• Onboarding: Guide customers through the onboarding process, ensuring a smooth transition to our products/services and a clear understanding of their functionalities.
• Product Knowledge: Develop a deep understanding of our products/services to provide expert advice and solutions to customers.
• Customer Training: Conduct training sessions, webinars, and workshops to educate customers on best practices and help them optimize their use of our products/services.
• Issue Resolution: Act as a liaison between customers and internal teams (e.g., support, product development) to address and resolve customer issues promptly.
• Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in our products/services and advocate for necessary changes.
• Customer Retention: Develop and execute customer success plans to drive product adoption, expansion, and long-term customer retention.
• Data Analysis: Utilize customer data and analytics to track product usage, identify opportunities for upselling or cross-selling, and assess customer health.
• Reporting: Prepare regular reports on customer engagement, satisfaction, and retention metrics for internal stakeholders.

• MUST HAVE: Proven experience in customer success,