Customer Service Associate

Job Description

Schedule: Monday - Friday 8am - 4:30pm

Experience: 3-8 Years

Responsibilities:

• Maintain customer satisfaction by providing product and service information, including product details, prices and availability
• Process customer orders, returns, and literature requests
• Collaborate cross-functionally to ensure the successful fulfillment of each customer order
• Hands-on experience with systems like ERP, Epicor, CRM, or Oracle
• Provide customer notifications, follows up about shipment confirmation on back orders
• Facilitate trade show registrations and other trade show related activities
• Process literature re-orders and customer notifications
• Other administrative tasks as assigned

Qualifications:

• Bachelor's degree in relevant field
• 2-3 years customer service experience desired
• Excellent communication skills, both verbal and written
• Skilled in technical communication within the orthopedic and medical device sectors.