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Quality Assurance Coordinator

FedEx Group
  • US
    United States
  • US
    United States

Über

Job Overview This position is responsible for any of the various tasks listed as assigned. Provides timely review and make necessary corrections of entries submitted to Customs Border and Protection (CBP) prior to summary for all FedEx Trade Networks (FTN) divisions, while ensuring all customer and regulatory requirements are met. Supports other workgroups such as entry processing and cage functions when necessary.
Responsibilities
Review and correct entries based on regulatory requirements such as Free Trade Agreements, Classification, other government agencies, licenses, and valuations.
Research entries to determine compliance and make changes as necessary to minimize regulatory risk to customers and FTN as the last point of review prior to submission to CBP.
Ensure that all decisions are executed based on regulatory agency training guidelines and entry processing procedures.
Perform customer reviews to ensure entries are filed in accordance with customer requirements and specifications within designated time frames, utilizing SOPs, Part # databases, customer proprietary systems and applications, and communicating with appropriate workgroups or customers.
Assess appropriate duties/taxes payable to CBP and validate any special program indicators and terms of sale that may apply.
Ensure all information obtained during the review is imaged for record retention purposes using the proper document types.
Correct ABI errors to ensure timely submission and payment of entries to CBP.
Review census warnings, validate entered data, and communicate with customers and/or solicit additional documentation needed, transmitting override codes to CBP if necessary.
Issue referrals in the required format for accurate reporting.
Correspond in writing or by telephone with customers, CBP or other governmental agencies at all levels regarding required documentation to resolve issues that could result in fines and penalties.
Communicate updates and corrections to databases or profiles to internal and external customers, improving retention and experience.
Have a thorough understanding of the different requirements in systems and processes for each FTN division such as Air & Ocean, Border, CPA, and GENEX.
Complete any other assigned tasks and support other workgroups when necessary.
All other duties as assigned.
Qualifications High school diploma/GED or college degree required; three (3) years of business or customer service experience preferred. Two (2) years of brokerage experience preferred. Ability to analyze data to make sound decisions in a time‑sensitive environment. Knowledge of CBP and Partner Government Agency regulations, tariff schedules, general import procedures and systems preferred. Ability to work accurately and productively in a time‑sensitive environment. Excellent computer skills, including Windows, MS Office, Outlook, and office equipment usage. Strong verbal and written communication skills. CCS preferred.
Preferred Qualifications Hybrid position, Monday to Friday 7:30 am to 4:00 pm, located in Memphis, TN. Must meet the requirements in the listed job description.
Pay and Hours Pay range: 13.60 – 21.57 USD hourly.
Equal Opportunity Employer FedEx Logistics is an Equal Opportunity Employer including veterans and individuals with disabilities.
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  • United States

Sprachkenntnisse

  • English
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