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Hardware & Onsite Support Technician

Recruitment Design

United States

United States

Über

You won't be chained to a helpdesk. This role puts you front and centre, solving real IT problems at client sites across Boston, working with a close-knit team, and making a visible impact every day. We're recruiting exclusively on behalf of a well-established Boston-based technology consultancy that partners with nonprofits, tech startups, and SMBs to build smarter IT ecosystems. What you'll be doing
Owning Tier 1 support tickets end-to-end, covering hardware, networking, OS, and access management. Visiting client sites across Boston to troubleshoot and resolve issues hands-on. Configuring and maintaining UniFi networks, conference room setups, and endpoints. Keeping documentation accurate and clients consistently informed. Collaborating with the internal team on escalations and cross-functional projects. What experience you'll need to have
Hands-on troubleshooting across hardware, networking, and macOS/Windows. Working knowledge of UniFi, MDM/RMM tools, and identity platforms (Okta or JumpCloud). Experience with Jira Service Management, Google Workspace, and Microsoft 365. Networking fundamentals — DHCP, DNS, VLANs, Wi-Fi Strong communication skills and confidence in client-facing environments. What you'll get
Paid vacation, sick leave & public holidays. Family leave, short & long term disability cover. Free food & wellness resources. The details
Hybrid (3 days in office / 2 days WFH). Up to 10% travel outside Boston. Must be based in or commutable to downtown Boston. A vehicle is a bonus.
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United States

Sprachkenntnisse

English

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