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Business Analyst
CGI
- United States
- United States
Über
Location Client site in Plano, TX. Hybrid working model is acceptable.
Responsibilities The ideal candidate is skilled at de‑escalating high‑pressure interactions, ensuring customers feel heard while delivering accurate and timely solutions. Working closely with internal teams, this role helps protect the business while maintaining a high standard of customer experience.
Required Qualifications
2+ years of experience in a customer service or call center environment
Strong customer service mindset with the ability to handle challenging conversations
Clear and professional communication skills, both verbal and written
Comfortable managing high‑stress or emotionally charged situations
Solid problem‑solving abilities with good attention to detail
Experience working in a fast‑paced, high‑volume call environment
Ability to multitask across multiple systems and tools without losing accuracy
Team‑oriented, but also capable of working independently when needed
Adaptable and dependable, with a consistent approach to handling customer concerns
Familiarity with mortgage servicing processes is a plus
Education Bachelor's degree in Computer Science, Information Systems, or a related field.
Compensation A reasonable estimate of the current range for this role in the U.S. is $51,400.00 - $110,500.00.
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well‑being programs
Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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