Sales Associate/ Customer Service - Bristol, Va

Job Description

Salary: 14.50

Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job. Other benefits of working at Goodwill?

• Competitive Pay
• Medical Benefits Including Dental and Vision
• 403(b) Retirement Plan
• Competitive Paid Time Off
• Cross-Training and Advancement Opportunities
• Mileage Reimbursement

Join us at Goodwill!

JOB SUMMARY:

Responsible for operating the POS system, computer, and credit card machine accurately. He or she assists customers in a professional and courteous manner. Responsible for following all guidelines and procedures of the Push System. He or she is responsible to Team Lead and Assistant Team Lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

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  Obtain job tasks and duties daily from the Team Lead, Assistant Team Lead or Third Key Associate.
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  He or she must accurately operate the cash register, fax machine, and credit card verification terminal.
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  Must be a team player. He or she must actively participate in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
• Responsible for providing professional customer/donor service. Be responsive to all customer inquiries. Greet and say THANK YOU to all customers and donors that enter the retail location.
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  Responsible for answering the telephone in a professional and courteous manner and directing calls to the appropriate party.
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  Become familiar with our Goodwill Mission and activities, in order to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites and the corporation.
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  Must know and follow the set guidelines and procedures of the Push System in placement and rotation of merchandise onto and off of the sales floor. Maintains sales floor inventory at proper levels.
  
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  Assists in displaying merchandise attractively to draw customer interest (on sales floor, in windows).
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  Complete cash settlement report and any other reports as directed by Team Lead or Assistant Team Lead.
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  Adhere to Goodwill methods of