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Manager IT-Enterprise Applications
The Iowa Clinic
- United States
- United States
Über
Leadership/Management West Des Moines, Iowa
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Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions arealwaysmade right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of an Manager- IT Enterprise Applicationsat The Iowa Clinic might look like?
TheManager - IT Enterprise Applicationsprovides hands-on leadership for enterprise clinical and business applications, ensuring reliable performance, regulatory compliance, and effective day-to-day operations. This role oversees application support, leads software implementations and optimizations, and develops high-performing teams while partnering closely with clinical, business, and vendor stakeholders.
Key Responsibilities
Manage daily operations for assigned enterprise applications, ensuring SLA adherence and timely incident/request resolution
Lead, coach, and develop application and interface analysts through performance management, training, and succession planning
Balance operational support with project work, including resource planning and on-call coverage
Execute application projects and roadmap initiatives, including testing, training, and go-live support
Oversee software implementations, upgrades, and enhancements, managing scope, timelines, and risk
Drive workflow analysis, system optimization, and process improvement across supported applications
Partner with clinical, operational, and business leaders to align technology with organizational needs
Manage vendor relationships, issue escalation, and participation in vendor forums and training
Monitor and report operational performance metrics (SLAs, uptime, backlog, release success)
Ensure HIPAA compliance and adherence to organizational security and change management standards
Performance Expectations
≥ 90% SLA compliance for P2/P3 tickets; P1 MTTR ≤ 4 hours
Median ticket backlog age ≤ 30 days
Successful on-time delivery of assigned projects and releases
Regular delivery of system optimizations with documented value
Strong team retention and defined career growth pathways
Qualifications
7+ years of experience in healthcare application leadership (EHR, perioperative, revenue cycle, or data systems)
Strong background in application support operations, software implementations, and change/release management
Demonstrated ability to lead teams and collaborate across clinical and business functions
Excellent communication, organization, and problem-solving skills
Bachelor’s degree preferred or equivalent experience
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals
and paid holidays
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles and transparent communication
Sprachkenntnisse
- English
Hinweis für Nutzer
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