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Senior Desktop Support Technician
Kaav Inc.
- United States
- United States
Über
A global leader in applied safety science, UL Solutions transforms safety, security,and sustainability challenges into opportunities for customers in more than 100 countries.UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
We believe in the possibility and promise of innovation, and we have spent more than a century enabling it to be safely adopted. From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Specialties: Testing, Certification, Auditing, Advisory and Education, Validation, Inspection, Sustainability, Cybersecurity, Building Performance, Connected Technologies, Anti-counterfeiting, Functional Safety, risk management, Analytics, Data Intelligence, circular economy, supply chain transparency, supply network intelligence, and human factors engineering
Position : Senior Desktop Support Technician
Location:
ONSITE 5 days/week in Northbrook UL office, will also need to be able to go to Chicago office occasionally.
Duration:
Contract - 6-12 months
Overview:
ULS is seeking a highly skilled Desktop Support tech to provide top-notch support to our employees in Northbrook and Chicago, IL. As a key member of our team, they will be responsible for ensuring that all computers, Conference room technology and related equipment are functioning properly while providing exceptional customer service.
Responsibilities: Support the enterprise on Windows 11, MacOS, mobile, and IT needs Support conference room AV equipment, including Crestron, AirMedia, Mercury and XiO Cloud Repair hardware including laptops and desktops Install, move, and/or remove computer equipment as required for user physical moves Prioritize, monitor, update, and close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups" Address and resolve IT incidents and service requests and escalate to the appropriate upper tier IT teams when necessary Create internal documentation and end-user training materials Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance Local travel required for onsite support Requirements:
5+ years' experience supporting Windows 11, MacOS, and mobile in an enterprise environment Experience supporting Win 11OS, Microsoft Office Suite 365 (Outlook, Excel, PowerPoint) and Teams software application Experience supporting and troubleshooting network related issues including DNS, DHCP, and VPN Extensive experience troubleshooting software applications Experience supporting conference room AV equipment, including Crestron, AirMedia, Mercury and XiO Cloud Hardware repair experience including laptops and desktops EXCELLENT customer service skills to work across teams, including both written and oral communications Ability to work quickly and professionally in a sometimes-stressful environment High degree of confidentiality when working with data and user information Accountable for work completion/documentation/timeliness Interview Process:
30 minute video interview with Manager 30 minute video interview with Manager and teammates
Required Skills : Desktop Support,Technical Support
Sprachkenntnisse
- English
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