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Tier 2 Desktop Support Consultant
InterSources
- United States
- United States
Über
New York, NY 10019 (Onsite) Duration:
12 Months Work Hours:
37.5 hours per week Shift:
Midnight Shift (12:00 AM - 8:00 AM) - Fully Onsite
Position Overview: The Consultant will be required to be fully onsite for the midnight shift (12:00 AM - 8:00 AM) and will serve as part of a 24/7 on-site support team. The consultant will provide Tier 2 technical support at the Rail Control Center, Power Control Center, and Backup Rail Control Center facilities. The role involves installing, updating, maintaining, and troubleshooting computer hardware, software, and network systems supported by the Technology Department. The consultant will support Microsoft and Apple operating systems, perform system administration tasks, and coordinate technical initiatives across departments. The candidate may be required to report to various facilities depending on work assignments. Moving and lifting equipment will be required. Key Responsibilities:
Provide Tier 2 support as part of a 24/7 onsite operations team Install, configure, update, and maintain desktop, laptop, and peripheral hardware Troubleshoot and resolve hardware, software, and network-related issues Provide Microsoft Windows and Apple OS support Perform system administration tasks including user account management Support enterprise applications and Oracle client-based systems Coordinate project requirements with business and technical departments Conduct hardware and software technical reviews and evaluations Support MTA users with computer-related services and technical troubleshooting Assist in documentation, procedure development, and IT process improvements Ensure adherence to enterprise IT standards and security protocols Required Skills & Qualifications:
4-6 years of Tier 2 IT Support experience CMP10 Certification (Required) Strong experience with computer hardware, printers, digital senders, and peripherals Experience supporting Symbol handheld devices Proficiency with Microsoft Windows XP/7/8/10 (desktop & mobile) Experience with Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016 Experience with HP Jet Admin Strong experience supporting Apple Operating Systems Experience with ServiceNow ticketing system Experience with Oracle client-based applications Experience with Microsoft Active Directory Experience with Cisco networking devices Knowledge of Ethernet cabling Understanding of networking protocols (TCP/IP, multicast, networking fundamentals) Strong communication skills (oral and written) Preferred Skills:
Experience with Visio, CAD, and technical drawing Experience with Unix, Linux, and Solaris environments Experience with Red Hat Linux Experience working in VMware environments Experience investigating, analyzing, designing, developing, and evaluating enterprise IT procedures and requirements Physical Requirements:
Ability to lift and move computer equipment Ability to work fully onsite during midnight shift
About US:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Sprachkenntnisse
- English
Hinweis für Nutzer
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