Water Quality and Regulations Manager

• Provide leadership, guidance, and support to the direct team, fostering engagement and motivation
• Organise team resources and conduct regular 1 2 1 meetings with direct reports
• Manage absence, capability, discipline, and grievance matters
• Identify training needs and ensure these are addressed and evaluated
• Conduct routine quality audits of departmental activity
• Develop and deliver a comprehensive monitoring strategy compliant with the Water Supply (Water Quality) Regulations 2016 and the Information Direction 2020
• Lead regulatory and operational monitoring sampling programmes
• Investigate regulatory breaches and ensure remedial actions are completed appropriately
• Implement operational strategies to ensure compliance, public health protection, and water quality excellence
• Support company hygiene practices to safeguard public health
• Act as a guardian for the Water Quality Charter
• Collate and track internal water quality metrics, ensuring remedial actions are monitored for effectiveness
• Identify opportunities to enhance customer expectations through innovation and new methods
• Develop and implement procedures to ensure a positive customer experience
• Represent the company on industry networks and liaise with colleagues across the sector
• Lead annual liaison meetings with bulk supply partners
• Provide advice and direction on water quality matters to production and networks departments
• Support updates to company water quality policies and procedures
• Share water quality briefings and updates across the business to inform best practice

• BSc in Bacteriological Sciences or similar discipline
• Chartership in a relevant professional membership

• Technical and scientific knowledge across the full water cycle, from catchment to consumer
• Detailed knowledge of the Water Supply (Water Quality) Regulations, DWI guidance, and the Water Industry Act 1991
• Strong communication skills with regulators, operational teams, senior management, and customers
• Calm and clear decision making during water quality events or public health incidents
• Full valid driving licence
• Awareness of analytical methods, sampling protocols, QA/QC procedures, and UKAS accreditation standards
• Proficiency in water quality databases, SCADA systems, and GIS tools

• A competitive salary plus benefits.
• 25 days holiday + bank holidays.
• Company pension with employer contributions.
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
• Eyecare vouchers via Specsavers.
• Employee Assistance Programme (EAP).
• 24/7 remote GP access.

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