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Senior Experience Strategist
Havas CX Canada
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
Do you thrive in complex environments where ambiguity is the starting point, not the barrier? We are seeking a Senior Experience Strategist to support our enterprise clients undergoing AI-enabled transformation across marketing, distribution, and operational workflows.
This is a senior individual contributor role. Success will be measured by the clarity of thinking, quality of strategic outputs, and ability to align senior stakeholders around actionable future-state direction.
You will lead discovery, define AI-driven opportunities, and shape future-state service and workflow experiences that unlock measurable impact across marketing and distribution ecosystems. This is a high-visibility engagement requiring strong service design craft, structured problem solving, and compelling storytelling.
Who You Are
You are comfortable stepping into ambiguity and bringing structure through clear frameworks, maps, and narratives.
You combine analytical rigor with strong strategic thinking and creativity.
You are confident facilitating workshops with senior stakeholders and can synthesize complex discussions into clear strategic direction.
You are skilled at storytelling. Creating executive-ready decks is not administrative work to you. It is how you influence alignment and decisions.
You think in systems. You understand how marketing, digital product, sales enablement, and operations connect across an enterprise ecosystem.
You are curious about how AI can meaningfully improve workflows, efficiency, and adoption across large organizations.
You are organized, self-directed, and comfortable operating independently in fast-moving engagements.
Responsibilities
Discovery and Research
Lead current-state workflow assessments across cross-functional teams
Identify pain points, inefficiencies, and whitespace opportunities within marketing and operational environments
Structure ambiguous problem spaces into clear insights and opportunity areas
Facilitate workshops and stakeholder sessions and synthesize outputs into actionable frameworks
Translate qualitative and quantitative inputs into journey maps, service blueprints, and workflow models
Experience and AI Strategy
Identify and shape AI-enabled opportunity areas across marketing, distribution, and operational channels
Develop AI opportunity maps and prioritization frameworks grounded in workflow insight
Define near- and future-state experience concepts that articulate measurable value
Create visualized AI use cases, storyboards, and narrative-driven concepts
Develop executive-ready strategy decks that accelerate alignment and decision making
Partner with cross-functional teams across Experience Design, Digital Product, AI, and Marketing
Leadership
Lead client engagements as a senior strategy partner
Communicate complex digital and AI concepts to non-technical audiences
Maintain stewardship of the strategic vision throughout the engagement
Build strong relationships with senior stakeholders
Contribute to shaping longer-term roadmap direction and investment priorities
Experience
5 to 8+ years in experience strategy, service design, or digital strategy roles
Proven experience identifying and shaping AI-enabled opportunities
Strong service design expertise including journey mapping, service blueprinting, workflow analysis, and jobs-to-be-done
Experience working in complex, matrixed enterprise environments
Demonstrated ability to facilitate workshops and align senior stakeholders
Strong visual and narrative communication skills across PowerPoint, Figma, Mural, or similar tools
Experience shaping future-state concepts that inform product, marketing, and operational roadmaps
Engagement Details
Duration: 6 months
Commitment: Full-time equivalent
Location: Hybrid, Toronto (in-person workshops as needed)
Start: ASAP
Additional Information
This role represents an active vacancy at Havas. The hourly range for this position is 70-100, with final compensation determined based on factors such as work location, skills, experience, and background.
Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
Sprachkenntnisse
- English
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