Luxury Spa Manager

Job Summary
We are seeking a results-driven and experienced Spa Manager for our Day Spa and Med Spa business. The ideal candidate will have experience with up-selling treatments, driving memberships, and managing spa operations. He/she shall manage our team of front desk staff. This manager will be directly responsible for each customer that walks in and ensuring optimal customer experience and strong team sales.

Today ZZ Day Spa is one of the most highly rated spas in America with over 6000+ five-star reviews and being named the #1 Day Spa in New York City by the International Spa and Beauty Awards. ZZ Med Spa is the premier destination for skin rejuvenation and aesthetic treatments.

Responsibilities

• Lead Daily Spa Operations: Ensure smooth, premium guest experiences across all treatment rooms, front desk operations, and service flow.
• Drive Revenue Through Upselling: Educate guests on treatment enhancements, packages, and membership options to increase average ticket value and long-term retention.
• Grow Memberships: Own monthly membership targets; implement scripts, training, and guest experience tactics that increase conversions and renewals.
• Coach & Develop Staff: Train front desk, aestheticians, and support staff on customer service excellence, sales techniques, and brand standards.
• Oversee In-Spa Consultations: Step into treatment plan discussions when needed to support providers and help guide guests into the best services for their goals.
• Optimize Scheduling & Capacity: Manage appointment flow to maximize provider utilization and maintain minimal gaps.
• Monitor KPIs & Performance: Track membership sales, product revenue, guest satisfaction, rebooking rates, and operational efficiency.
• Handle Guest Concerns Professionally: Resolve issues with tact, empathy, and a solutions-oriented mindset.

Qualifications

• Proven experience and success in spa, hospitality, luxury retail, med spa, or wellness management
• Demonstrated ability to upsell, close high-value services, and influence customer decisions
• Strong leadership skills with experience managing and developing frontline teams
• Excellent interpersonal communication, conflict-resolution, and guest experience skills
• Strong operational mindset: scheduling, staffing, inventory, daily spa flow
• Comfortable working in a metrics-driven environment with membership and sales targets

Key Attributes We Look For

• Results Oriented — consistently hits membership and revenue goals
• Self-Starter — proactive in improving systems and solving problems
• Coach / Leader — uplifts team performance and accountability
• Emotional Intelligence — diffuses tension, builds trust, reads guest needs
• Detail Oriented — ensures the space, service, and standards are flawless

Equal Opportunity Statement

ZZ Day & Med Spa is an Equal Opportunity Employer. We're committed to creating an inclusive workplace and will provide reasonable accommodations as required by law.

Job Type: Full-time

Pay: $70, $100,000.00 per year

Work Location: In person