Front Desk Team Leader

Now Hiring: Front Desk Team Leader | Be the Face of Our Guest Experience
Are you a hospitality pro who loves creating memorable first impressions and leading a team to success? Join us as our Front Desk Team Leader and play a key role in delivering exceptional service while ensuring smooth front office operations.

We're looking for a motivated, guest-focused leader with strong communication skills and a passion for hospitality. If you enjoy a fast-paced environment and take pride in guiding a team while delighting guests, this is the perfect opportunity for you

What You'll Do:

• Lead and support the front desk team in check-ins, check-outs, and guest service requests
• Provide training for new hires and reinforce resort policies and procedures
• Greet and direct guests with enthusiasm and professionalism
• Resolve and follow up on guest complaints or issues promptly
• Track and respond to online reviews and concerns on platforms like Google, TripAdvisor, Expedia, and RCI
• Assist other departments as needed to ensure guest satisfaction
• Maintain accurate logs, courtesy calls, and follow-ups for maintenance requests
• Uphold quality standards, company policies, and a safe, welcoming environment

What We're Looking For:

• 3–5 years of hospitality experience (timeshare or resort management experience preferred)
• Strong leadership, communication, and problem-solving skills
• Proficient in computer software, especially Excel and Word
• High school diploma or GED required
• Flexible availability including mornings, afternoons, evenings, weekends, and holidays

Why Join Us?

• Lead a team in a beautiful resort setting
• Make a direct impact on guest satisfaction every day
• Opportunities for growth within resort operations
• Be part of a professional, high-energy, guest-focused team

If you're ready to lead by example, provide top-tier service, and make every guest feel welcome, apply today and become a cornerstone of our front desk team