Assistant eCommerce Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. As an eCommerce Assistant Department Manager, you'll support the daily operations of our fast‑growing online grocery program. You'll coach and develop your team, ensure excellent order fulfillment, and help deliver a "just like you picked it" shopping experience for our customers. This position is perfect for someone with strong retail, eCommerce, or grocery operations experience looking to grow in a dynamic environment. 

Main responsibilities:

• Support all daily functions of the eCommerce / online grocery department, ensuring accurate picking, high‑quality items, and on‑time order readiness.
• Coach, train, and support eCommerce Shoppers to maintain excellent service and order accuracy.
• Help drive strong customer satisfaction scores, including order accuracy and retention.
• Review order volume, staffing levels, and scheduling needs to meet service and labor goals.
• Monitor department performance metrics and provide coaching to team members as needed.
• Resolve customer concerns and process order‑related adjustments professionally and promptly.
• Uphold food safety standards, including proper temperature management, handling, and storage.
• Audit orders, substitutions, and staging to ensure quality, freshness, and accuracy.
• Maintain department organization, cleanliness, and readiness for both customers and team members.
• Assist with training new hires and cross‑trained associates.
• Keep store leadership informed during high‑volume periods or staffing challenges.
• Attend Department Manager meetings and provide performance updates when necessary.
• Support local customer awareness efforts for eCommerce services. 

We are looking for candidates who possess the following:

• Soft skills: 
  • Strong communication and coaching skills
  • Customer‑service mindset
  • Ability to stay calm and organized in a fast‑paced environment
  • Strong teamwork and collaboration
  • Positive leadership presence 
• Competencies: 
  • Experience in retail, grocery, eCommerce, or online order fulfillment
  • Ability to lead and support teams through changing priorities
  • Basic computer proficiency and comfort using multiple operating systems
  • Strong organization, scheduling, and time‑management skills 
• Knowledge: 
  • Understanding of food safety practices
  • Familiarity with order fulfillment, slot management, and online grocery workflows
  • Knowledge of customer service best practices 
• Abilities: 
  • Work independently and make decisions in real time
  • Lift 25–50 lbs and stand/walk for extended periods
  • Problem‑solve quickly, especially during peak business times
  • Motivate team members to achieve department goals 
• Educational requirements: High School Diploma or GED required 
• Travel requirements: Occasional travel for training or support needs 
• Other requirements: 
  • Must be available for 40 hours per week and during peak business times
  • Ability to maintain performance, accuracy, and service standards
  • This is an in‑store position and not remote. Physical presence in the store is required to support order fulfillment, assist team members, and stop orders when needed during high‑volume or operational situations.
  • Must be comfortable working on the sales floor and responding to real‑time customer and operational needs

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

Pay transparency language (if applicable)

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Dependent on the length of service, hours worked and any applicable collective bargaining agreement, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay and retirement benefits pension and/or 401(k) eligibility. This is an entry level position with advancement opportunity. Applications are accepted on an on-going basis.  
 

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

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