Product Returns Specialist

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient's lives and improves practitioner's livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient's outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people's careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry's most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women's health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at

Job Summary
The Product Returns Specialist is a motivated, detail-oriented, and upbeat team player who owns the return process end-to-end. This role is responsible for managing the movement, tracking, and documentation of customer and company-owned product returns in alignment with GMP, GDP, ISO, and FDA regulations. The successful candidate will be self-directed, collaborative, and energized by cross-functional problem-solving.

Essential Duties And Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the responsibilities listed below, as reasonably required by evolving business needs.

• Manage the end-to-end Return Materials Authorization (RMA) process, ensuring accuracy, efficiency, and customer satisfaction
• Inspect and verify returned equipment for decontamination, condition, and completeness
• Log and disposition returned products in ERP and CRM systems (SAP, Salesforce), ensuring alignment with current standards
• Support field equipment retrieval and conduct audits to maintain inventory integrity
• Collaborate cross-functionally with Logistics, Quality, and Customer Service to resolve issues and ensure timely returns processing
• Analyze return data and trends to support continuous improvement and root cause identification
• Proactively identify and escalate missing, damaged, or misrouted equipment
• Adapt to shifting priorities and contribute to high-impact projects as operational needs evolve
• Promote a team-first culture while consistently delivering on Cynosure's standard of "Exceptional Everyday"

Qualifications
Education
☒ High School degree/equivalent required

☐ Education And Experience Combination
☒ Associate's degree is equivalent to 18 months of experience

Specific Area of Study: Associate degree preferred or equivalent experience in the medical device industry.

Experience
☒ 1 to 2 years relevant experience

Specific Related Experience: Minimum 1+ year of inventory management experience.

Skills

• Ownership mindset with a strong sense of accountability and follow-through
• Solid customer service orientation with the ability to resolve issues professionally and proactively
• Demonstrated ability to manage and execute returns processes with accuracy and urgency
• Proficient in ERP and CRM systems, including SAP and Salesforce, with strong data entry and transaction tracking skills
• Familiarity with RMA workflows, inventory control, and warehousing best practices
• Experience working with electro-mechanical devices; medical laser systems preferred
• Analytical skills to identify return trends and recommend process improvements
• High attention to detail with the ability to multitask in a fast-paced, evolving environment
• Strong organizational and communication skills; able to document clearly and escalate appropriately
• Effective cross-functional collaborator and dependable team player
• Self-directed, adaptable, and motivated to take initiative and prioritize workload independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Solutions-oriented with strong problem-solving and critical thinking abilities

Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
• ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• ☒ Lifting/pushing/pulling and carrying products weighing up to 60 pounds
• ☒ Potential Exposure to moving mechanical parts, vibration, and/or moderate noise levels.
• ☒ Potential Exposure to hazardous chemicals or other materials.
• ☒ Potential Exposure to blood.

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran