Business Analyst – Card Payments

Job Title: Business Analyst – Card Payments & Merchant Acquiring

Location: Calgary, Canada

Type: Contract

Job Summary

We are seeking an experienced
Business Analyst (BA)
with deep expertise in
Card Payments, Merchant Acquiring, and FIS Switch (IST/Switch)
platforms. The role will support a strategic initiative to
replace an existing FIS switch with a custom-built payment application
. The ideal candidate will bring strong domain knowledge, hands-on FIS upgrade/implementation experience, and the ability to bridge business requirements with complex payment systems.

Must Have Skills & Experience

• Strong expertise in
  Card Payments lifecycle
  and
  Alternate Payments
• Hands-on
  Merchant Acquiring
  experience, including:
• Switch / Gateway / Processor / Acquirer
• POS systems
• Merchant Settlement Systems
• In-depth understanding of ISO 8583
  message formats with the ability to explain and parse transaction messages
• Experience designing or working on
  complex, high-volume payment systems
• Proven
  Business Analyst experience in payments domain
• FIS Switch (IST/Switch) upgrade or implementation experience
  (mandatory)
• Experience analyzing and documenting
  as-is and to-be processes
  in large payment ecosystems

Good to Have

• Understanding of
  card issuing
  models (closed-loop cards, network cards)
• Knowledge of
  card authorization flows at the card issuer
• Exposure to
  multi-network payment routing and authorization logic

Bonus Skills

• Hands-on experience with
  complex merchant settlements
  across multiple payment methods
• Understanding of
  core banking systems
• Integration experience with
  GL systems, SAP, and Salesforce
• Familiarity with API-driven and cloud-based payment architectures

Key Responsibilities

• Analyze business processes, workflows, and functional requirements across
  FIS payment domains
• Work closely with stakeholders to document
  current-state pain points, user experience gaps, and process inefficiencies
• Support
  FIS switch replacement
  by translating business needs into functional specifications for a custom application
• Ensure alignment between
  business requirements and future-state payment solutions
• Provide
  payments domain expertise
  to support roadmap planning and prioritization
• Collaborate with product owners, architects, developers, and vendors throughout the delivery lifecycle
• Support UAT, defect triage, and implementation activities as needed

About the Platform

The current environment uses
FIS Global IST/Switch
, a high-performance, multi-channel transaction processing platform supporting ATM, POS, mobile, and online payments. The engagement focuses on transitioning from this platform to a
custom-built payment solution
, requiring strong functional and domain leadership.