Professional Services: Implementation Specialist

Who we are:

MHC is an innovative, privately held global Software-as-a-Service (SaaS) company committed to optimizing the speed, efficiency, and efficacy of information as it flows between people and systems. We are changing the way our customers work by automating content and processes across their core business functions. Our solutions accelerate digital transformation, allowing our customers to significantly increase productivity and improve communication by converting manual, complex or paper-based processes into highly automated digital processes. We are committed to our customers' success, and it shows. Our global team creates game-changing success for over 1,200 organizations across fifty countries and five continents. For additional information visit:

Who we are looking for:

The Implementation Specialist will help translate complex customer business requirements into viable business solutions. The ability to deconstruct customer challenges into discrete and logical components will be paramount. The successful candidate will be highly self-motivated, inquisitive, an expert at juggling multiple competing project tasks, and focused on delivering unparalleled customer success.

What you will get to do:

• Provide end-to-end project management throughout the onboarding and implementation of MHC's product suite of solutions to enterprise level customers
• Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects
• Communicate/escalate customer status and issues to team leaders and other appropriate members of the team
• Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions
• Collaborate with other internal departments to continue to improve the customer's experience with MHC
• Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer

What you will need to succeed:

Knowledge and Skills:

• An understanding of implementation success at all phases of the client software on-boarding lifecycle, including initial needs analysis, project administration, software installation/provisioning, training, systems troubleshooting, and ongoing