Hotel Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries, requests, and complaints in a professional manner, providing solutions to enhance their stay.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel property management system.
• On occasion, may conduct night audits as required, ensuring all financial transactions are accurate.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing guest relations by following up on feedback and addressing any issues promptly.
• Support other departments as needed to ensure smooth operations within the hotel.

Requirements

• Previous experience in hotel or hospitality roles is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Familiarity with hotel management software is a plus.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A positive attitude and the ability to work well in a team-oriented environment.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry

Job Type: Part-time

Pay: $ $18.00 per hour

Expected hours: No less than 8 per week

Benefits:

• Employee discount

Ability to Commute:

• Ritzville, WA Required)

Ability to Relocate:

• Ritzville, WA 99169: Relocate before starting work (Required)

Work Location: In person