Customer Service Administrator

Job Summary

The Customer Service Administrator will manage a variety of customer service tasks, including handling inquiries via phone and email, supporting administrative processes, and ensuring smooth operational workflows.

Primary Responsibilities

• Answer and route customer service calls to the appropriate department
• Assist with end-of-day cash-out processes
• Support call desk operations for customer orders
• Schedule new customer deliveries
• Provide backup support for front desk administration

Job Skills & Attributes

• Adaptability: Adjust to changing priorities and responsibilities
• Attention to Detail: Maintain accuracy and high-quality standards
• Communication: Strong written and verbal skills; able to convey ideas clearly and ensure understanding
• Initiative: Take proactive, self-directed action to accomplish objectives
• Problem-Solving: Analytical thinker with sound judgment and practical solutions
• Time Management: Ability to prioritize and manage multiple tasks and deadlines

Work Environment

This position operates in a professional office setting and uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

• Ability to talk and hear
• Regularly stand, walk, sit, climb or balance, stoop, kneel, crouch, and/or crawl
• Use hands to handle or feel objects and reach with arms
• Occasionally lift and/or move up to 20 lbs.
• Vision ability required

Minimum Requirements

• High School Diploma or GED equivalent
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
• Basic clerical skills
• Strong organizational and detail-oriented skills
• Excellent customer service abilities
• Willingness to work over 40 hours, weekends, and holidays as needed
• Visible tattoos need to be covered while in the workplace
• Smoke and vape-free workplace
• Must pass company-approved drug screen, physical, and human performance evaluation (HPE)

Position Notes

Please note that this job description is not intended to cover all duties or responsibilities. Tasks may change at any time with or without notice.