Medical Receptionist

Position Summary:

We are seeking a professional, friendly, and organized Medical Receptionist to join our healthcare team. The medical receptionist will be the first point of contact for patients, visitors, staff and medical providers. This role involves managing front desk operations, scheduling appointments, maintaining patient records, and providing exceptional customer service in a fast-paced environment.

Key Responsibilities:

• Greet and check in patients with professionalism and a friendly attitude
• Answer and direct phone calls using a multi-line system
• Schedule, confirm, and manage patient appointments
• Maintain accurate patient records and update personal information as needed
• Collect and process payments
• Coordinate communication between patients, medical staff, and providers
• Handle incoming emails, and fax communications
• Maintain a clean and organized front desk
• Restocking coffee station waiting area daily
• Comply with HIPAA regulations and always maintain confidentiality
• Other administrative tasks as assigned

Qualifications:

• High school diploma or equivalent (required)
• Bilingual required
• 1+ year of experience in a medical or administrative setting (preferred)
• Knowledge of medical terminology and billing systems (a plus)
• Proficiency with electronic medical records (EMR) systems (plus)
• Microsoft Office (Required)
• Excellent verbal and written communication skills
• Strong organizational, multitasking and problem solving abilities
• Professional appearance and demeanor
• Ability to handle sensitive situations with discretion and tact

Reports To:

• Reports to Lead Medical Receptionist -> Administrative Coordinator -> Executive Director

Working Conditions:

• Outpatient family medicine center
• Requires periods of sitting, typing, and phone use
• Lifting no more than 10 lbs

Job Type: Full-time

Pay: $ $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person