Senior Technical Support Specialist

About Myriad Technologies

Myriad Technologies is the leading Managed Service Provider in the Fraser Valley, proudly rated 5-stars for excellence and reliability. We empower businesses through cutting-edge IT solutions, proactive support, and a commitment to transformation. Our team operates under the
EOS (Entrepreneurial Operating System)
, ensuring clarity, accountability, and alignment across all levels of the organization.

Our Core Values – E.L.I.T.E

• Excellence
  : Deliver outstanding results in everything we do.
• Loyalty
  : Build trust and long-term relationships with clients and team members.
• Innovation
  : Embrace new ideas and technologies to stay ahead.
• Transformation
  : Drive positive change for our clients and ourselves.
• Ethics
  : Act with integrity and honesty in every decision.

About the Role

We are looking for a highly skilled Senior System Administrator to join our elite technical team. This role is ideal for someone with deep expertise in Microsoft 365 environments, Tier 3 support, and enterprise-level system administration. You will handle complex escalations, design and maintain infrastructure, and lead initiatives that ensure uptime and security for our clients.

Key Responsibilities

• Manage and maintain Microsoft 365 tenant, Exchange Online, SharePoint, Teams, and Intune.
• Provide Tier 3 escalation support for complex technical issues across servers, networks, and cloud platforms.
• Implement and monitor backup and disaster recovery solutions (Veeam, Azure).
• Administer Active Directory, Group Policies, and hybrid environments.
• Lead projects for system upgrades, migrations, and security hardening.
• Document processes and mentor junior team members.
• Participate in on-call rotation for critical incidents.

Required Skills & Experience

• 5+ years in system administration or a similar role.
• Strong knowledge of Microsoft 365 administration and licensing.
• Expertise in Windows Server, Hyper-V, VMware, networking protocols, and firewalls.
• Familiarity with ITIL/ITSM frameworks and ticketing systems (Zoho preferred).
• Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA A+, Network+, or equivalent.
• Excellent troubleshooting and communication skills.

Preferred

• Experience with scripting (PowerShell).
• Knowledge of Azure AD, security compliance, and MFA implementations.
• Familiar with the MSP world.

Why Join Us?

• Work with Fraser Valley's top-rated MSP.
• Competitive salary and benefits.
• Growth opportunities in a dynamic, innovation-driven environment.
• Be part of a team that lives by
  EOS
  and
  E.L.I.T.E.
  values.