Resident Specialist

Position Summary

The Resident Specialist supports the daily operations of a multifamily residential community by providing exceptional service to residents, handling administrative tasks, and assisting the property management team. This role plays a key part in maintaining resident satisfaction, coordinating maintenance requests, supporting leasing functions, and ensuring efficient office operations.

Key Responsibilities

Resident Services & Community Relations

• Serve as the first point of contact for residents, guests, and prospects, providing friendly and professional customer service.
• Respond to resident questions, concerns, and requests via phone, email, and in person.
• Process and track resident service requests, ensuring timely follow-up with maintenance staff.
• Assist with coordinating resident move-ins and move-outs, including welcome packets, key preparation, orientation, and scheduling.
• Support resident engagement initiatives by helping plan and host community events and activities.

Leasing Support

• Assist leasing staff with tours, inquiries, and follow-ups as needed.
• Prepare leasing packets, application materials, and renewal documents.
• Maintain updated inventory of availability, unit status, and resident files.
• Help ensure model units, office areas, and amenities are clean and ready for showings.

Administrative & Office Operations

• Maintain accurate resident records, lease documents, and compliance files.
• Handle office tasks such as data entry, filing, scanning, answering calls, processing mail, and ordering supplies.
• Post payments, issue receipts, and assist with rent collection processes when needed.
• Assist with weekly and monthly reports, notices, and communication to residents.
• Monitor and report on the condition of common areas, amenities, and grounds.

Maintenance & Vendor Coordination

• Enter, track, and close work orders in property management software.
• Communicate maintenance updates to residents and ensure issues are resolved promptly.
• Coordinate vendor access, schedules, and unit entry for repairs or improvements.
• Assist the team with unit-turn coordination, inspections, and readiness tracking.

Qualifications

• Experience in multifamily housing, leasing, property management, or hospitality preferred.
• Strong customer service skills with a resident-first mindset.
• Proficiency in property management software (e.g., Yardi, AppFolio, RealPage) is a plus.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple priorities.

Job Type: Full-time

Pay: $50, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please briefly share your experience and accomplishments

Work Location: In person