Front Desk Agent/Night Audit

Why us?

The YOTEL San Francisco is seeking a Front Desk Agent - AM/PM/Overnight to join our team in serving guests with creativity and passion

Work where you belong Set in one of the most historic buildings in the city, YOTEL San

Francisco's Tenderloin area offers a wealth of arts and culture experiences including the Golden

Gate Theatre only a few steps away. A great location for exploring the city, tour the sights via

the famous cable cars via located adjacent to the hotel.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in

everything we do. We believe in enriching lives one experience at a time. More than a slogan, we

empower our employees to make positive impacts on the communities in which we live and

work. By providing genuine service we build relationships with our guests and value for our

shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it

breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry

leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily

role, Sage recognizes that your success is about more than the work you do—it's really about

who you are, which is why we invest in your personal and professional growth. We hope you

consider joining us

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. This shift varies between AM,PM and OVERNIGHT.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal