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Member Services ManagerCooper Aerobics • Dallas, Texas, United States
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Member Services Manager

Cooper Aerobics
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States
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À propos

Member Services Manager

We are seeking a dynamic individual to become our new Member Services Manager at world-renowned Cooper Fitness Center. This role supports Cooper Fitness Center's mission to improve the quality and quantity of members' lives by integrating wellness programming with daily member experiences.

This position works collaboratively with the Wellness Program Director to deliver high-touch, personalized experiences that connect members to Cooper's full suite of programs. The Member Services Manager coordinates member engagement initiatives, wellness challenges, and special events while supporting the onboarding and retention of new members.

This role bridges the gap between the Member Services and Wellness departmentsfocusing on relationships, communication, and consistent service excellence.

Essential duties and responsibilities include providing exemplary customer service to members, guests, vendors, and fellow teammates; maintaining a positive attitude and contributing towards a quality work environment; having complete knowledge and understanding of all services and products while educating clientele in these areas; responding to written feedback submitted by members to support their member journey and enhance member experience and club operations; attending all mandatory staff meetings and service related events; following all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual; supporting the mission statement and core values; coordinating all aspects of the Wellness Program in partnership with the Wellness Program Director, including scheduling, assessments, member communications, and reporting; serving as primary liaison between Member Services and Wellness departments to ensure alignment of programs and messaging; and assisting in planning and implementing Wellness Program challenges, Myzone initiatives, and seasonal engagement campaigns.

Required skills/abilities include excellent verbal and written communication skills; exceptional interpersonal and customer service skills; outstanding organizational and leadership skills; experience in planning and budgeting; problem-solving skills, self-motivation, and professionalism; strong analytical ability and work ethic; good knowledge of different business functions (finance, HR, operations, etc.); ability to work in group setting as well as work independently; and proficiency with Microsoft Office Suite.

Education and/or experience include a high school diploma or general education degree (GED); bachelor's or master's degree in business management or administration is a plus; and three years of relevant managerial experience.

Physical requirements include the ability to lift up to and occasionally move up to 25 pounds; prolonged periods of sitting at a desk and working on a computer; and frequently required to sit, stand, and walk on our campus.

What we provide includes a culture focused on improving the quality and quantity of peoples lives; competitive pay; complimentary Cooper Fitness Membership for you and your spouse; 401(k) matching after one year; health benefits; holidays - including your birthday!; discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!; and an employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

  • Dallas, Texas, United States

Compétences linguistiques

  • English
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