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Ecommerce Content Operations ManagerConair • United States
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Ecommerce Content Operations Manager

Conair
  • US
    United States
  • US
    United States
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À propos

Ecommerce Content Operations Manager
Position at Conair LLC About the Role The Ecommerce Content Operations Manager owns and scales Salsify as the centralized source of truth for all product content, digital assets, attributes, and retailer syndication across the ecommerce ecosystem — in partnership with IT. This is a strategic, cross-functional role at the intersection of content, technology, and retail operations, responsible for building the infrastructure that powers accurate, consistent product experiences across all retail channels. You'll lead a lean team (currently one Content Operations Coordinator) with real runway to grow as the function scales. While the immediate priority is standing up Salsify as a stable, scalable foundation, this role is designed to evolve. Once the core infrastructure is in place, you become a key driver of ecommerce growth — identifying, vetting, and implementing the next generation of content and commerce tools, building tighter processes around them, and translating operational maturity into measurable outcomes: faster speed to market, a consistent and accurate brand experience across every product detail page, and content that converts. Key Responsibilities Strategy & Governance Own the overall content operations strategy, governance framework, and ecosystem architecture for Salsify and connected platform Establish and enforce standards for product copy, imagery, video, and attribute data across all retail channels Maintain syndication accuracy, content consistency, and platform health across the ecommerce ecosystem Retailer Syndication Stand up and maintain retailer syndication channels and channel mappings within Salsify Oversee retailer syndication strategy and ongoing platform optimization Work with the Content Operations Coordinator to troubleshoot syndication issues and ensure timely resolution Content Compliance & Quality Own the content compliance framework — defining what "best-in-class" looks like across retailer PDPs and establishing the standards against which live content is measured. Oversee a regular content audit cadence across key retailer sites (Amazon, Target, Walmart, Kohl's, etc.) to verify that current, approved content is accurately reflected at the shelf. Direct the Content Operations Coordinator in day-to-day compliance tracking — monitoring content scores, flagging gaps or outdated content, and managing the remediation queue. Leverage tools such as Profitero to monitor content health, track compliance scores, and surface actionable insights that drive continuous improvement across the product catalog. Technology & Innovation Continuously scan the ecommerce technology landscape to identify tools and platforms that can improve content quality, speed, or scale — then lead the evaluation, business case, and implementation Build scalable processes around every new tool or integration — ensuring adoption, consistency, and measurable ROI across the team Drive automation and operational efficiencies that reduce manual effort and accelerate time to market for product content across all retail channels Build and manage below-the-fold enhanced content modules within Salsify, with a focus on more engaging and consistent PDP experiences at scale Partner closely with IT on platform integrations, data flows, and technical governance Cross-Functional Leadership Partner cross-functionally with brand, product, creative, digital merchandising, and IT teams to scale and future-proof content operations Serve as the primary point of contact and subject matter expert for all Salsify-related needs across the organization Lead and mentor the Content Operations Coordinator, providing direction on day-to-day workflows and priorities What You Bring 4–7 years of experience in ecommerce content operations, digital merchandising, or a related field Hands-on experience with a PIM or DAM platform — Salsify experience strongly preferred Strong understanding of retailer syndication, content channel mapping, and platform integrations (Amazon, Target, Walmart, etc.) Demonstrated ability to build and govern scalable content processes and workflows Experience evaluating and implementing technology tools in an ecommerce environment Excellent cross-functional collaboration skills; comfortable working with both technical (IT) and non-technical (brand, creative) stakeholders Strong analytical and problem-solving skills with high attention to detail Ability to manage multiple priorities and drive projects to completion in a fast-paced environment Nice to Have Experience with Vendor Central, Bynder, or similar DAM/content platforms Familiarity with genAI tools applied to content creation or localization Background in CPG or a multi-retailer brand environment What Success Looks Like Salsify is the single, reliable source of truth for all product content across the organization Retailer syndication channels are stable, accurate, and consistently optimized New tools and platforms are proactively identified, evaluated, and integrated — with clear processes built around each to ensure consistency and scale Content reaches retail sites faster, with fewer manual steps and a shorter gap between creation and publication Product detail pages across Amazon and key retail.com partners reflect a consistent, accurate, on-brand experience — at scale Content compliance is monitored consistently — with the Coordinator running the day-to-day tracking and the Manager ensuring gaps are prioritized and resolved before they impact the shopper experience Content operations is recognized as a growth engine — directly contributing to conversion, sales velocity, and brand equity across the ecommerce ecosystem What We Offer Comprehensive Medical/Dental/Vision plans Generous Paid Time Off Programs Life & Disability Insurance FSA/HSA/Dependent Care FSA Paid Parental Leave 401k and company match EAP & Employee Wellness Programs Volunteer Days Paid Time Off Free breakfast and lunch in the Stamford office About Conair Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories. Conair has always been driven by a passion for innovation; it's part of the Company's DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci, TRAVELSMART by CONAIR, and Waring. Conair's passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company's goal is to ensure that every household in the world eventually owns one of our products. At Conair, we inspire our customers with innovative high-quality products and iconic brands that enhance their lives. Are you passionate about this opportunity but worried that you don't have 100% of the experience we're looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!
  • United States

Compétences linguistiques

  • English
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