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Service Delivery Manager (m/w/d)
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Service Delivery Manager (m/w/d)
- Sennfeld, Bavaria, Germany
- Sennfeld, Bavaria, Germany
À propos
- Homeoffice, Sennfeld bei Schweinfurt
- unbefristet
- Vollzeit, Teilzeit
Eine Branche, in der es keine Langeweile gibt. Ein Arbeitsumfeld, das du aktiv mitgestalten kannst. Echte Entwicklungschancen, für die sich der Einsatz lohnt. Ein Chef, der fordert - und fördert. Du suchst einen Platz, an dem du etwas bewegen kannst? Du suchst einen Job, der mehr ist als ein Job? Willkommen bei enthus!
Dein enthusÜber 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein. Unser Spirit #committed!
- Du leitest Service-Meetings (wöchentlich & monatlich) und präsentierst relevante Reports
- Du stellst eine reibungslose Kommunikation und Koordination mit allen Fachbereichen sicher
- Du priorisierst Themen und steuerst Eskalationen gezielt und lösungsorientiert
- Du erkennst Risiken frühzeitig und sorgst für die Einhaltung von SLAs & Leistungsscheinen
- Du qualifizierst Beratungsanfragen vor und leitest sie an die passenden Teams weiter
- Du identifizierst Cross-Selling-Potenziale und unterstützt aktiv den Vertrieb
- Im IT-Service Management bringst du fundierte Erfahrung mit, idealerweise im Umfeld von Managed Services oder IT-Outsourcing
- Kommunikationsstärke und eine ausgeprägte Kundenorientierung zeichnen dich aus, und auch in herausfordernden Situationen moderierst du sicher und souverän
- Du arbeitest strukturiert und erklärst komplexe Themen verständlich und nachvollziehbar
- ITSM-Prozesse wie Incident-, Problem-, Change- oder Eskalationsmanagement sind für dich keine Fremdworte
- Du hast eine Hands-on-Mentalität und übernimmst gerne Verantwortung
- Flache Hierarchien und eine ausgeprägte “Du“-Kultur
- Flexible Arbeitszeiten mit 30 Tagen Urlaub
- Homeoffice-Möglichkeiten
- Fitnessstudiozuschuss mit Hansefit
- Betriebliche Altersvorsorge
- Mitarbeiterrabatte bei vielen Shops
- Prämie bei Mitarbeiterempfehlung
- Betriebliches Gesundheitsmanagement
- Jobrad
- Sabbatical-Möglichkeiten
- Sonderurlaub zu diversen Anlässen
- Mobile Work im EU-Ausland
- Weiterbildungen in unserer enthus Academy
- Regelmäßige Unternehmens- und Teamevents
Compétences linguistiques
- German
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