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  • Emplois similaires à : IT Desktop Support Technician - Remote
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Desktop Support Technician IIiT1 Source • San Diego, California, United States
Postuler Maintenant
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Desktop Support Technician II

iT1 Source
  • US
    San Diego, California, United States
  • US
    San Diego, California, United States
Postuler Maintenant

À propos

The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role provides hands‑on and remote support for hardware, software, and enterprise systems while ensuring minimal disruption to business operations.
The ideal candidate combines technical expertise with strong interpersonal skills, enabling them to deliver a “white‑glove” support experience, particularly for executive leadership and high‑priority users.
Key Responsibilities
Customer Service & End-User Support
Provide responsive, professional, and courteous technical support to all end users
Deliver a high‑quality customer experience by communicating clearly and setting expectations
Maintain ownership of incidents and service requests from initiation through resolution
Ensure timely updates and accurate documentation within the ticketing system
VIP / Executive Support
Provide white‑glove technical support to executive leadership and VIP users
Anticipate and proactively address technical needs to minimize downtime
Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
Support executive workstations, mobile devices, and conference room setups with minimal disruption
Event & Meeting Support
Provide technical support for meetings, conferences, and special events
Set up and troubleshoot conference room technology, audio/visual systems, and collaboration tools (Teams, conferencing platforms)
Ensure smooth operation of technology during live events and quickly resolve issues as they arise
Technical Troubleshooting (Hardware & Software)
Diagnose and resolve issues related to Windows operating systems, standard business applications, network connectivity and user access
Perform installation, configuration, and maintenance of desktops, laptops, and peripherals
Troubleshoot and support printers and secure print systems, docking stations, monitors, and accessories
Escalate complex issues to appropriate teams while maintaining ownership
Endpoint & Device Support
Support device lifecycle activities, including imaging and device deployment, hardware replacements and refresh programs, onboarding/offboarding setup and equipment provisioning
Ensure endpoints are configured according to enterprise standards
Operational Support & Documentation
Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks
Maintain accurate and complete ticket documentation for all work performed
Follow established policies, procedures, and escalation processes
Contribute to knowledge base articles and process documentation
Required Qualifications
2–5+ years of experience in desktop or end‑user support
Experience supporting Windows‑based environments and enterprise applications
Hands‑on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
Strong customer service and communication skills
Preferred Qualifications
Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
Experience supporting executive/VIP users in a corporate environment
Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
Experience in regulated industries (e.g., financial services)
Benefits
Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
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  • San Diego, California, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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