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General Manager
- Fort Lauderdale, Florida, United States
- Fort Lauderdale, Florida, United States
À propos
At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.
Key ResponsibilitiesOperations & Guest Experience- Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service
- Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT
- Maintain strict adherence to Five Guys brand standards and operating procedures
- Ensure all food safety and sanitation requirements are met and consistently exceed expectations
- Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew
- Create a positive, high-energy work environment that reflects the Five Guys culture
- Coach and hold managers accountable to performance expectations and development goals
- Build bench strength and succession plans within your restaurant
- Drive sales growth through operational excellence and local store marketing initiatives
- Manage and control labor, food cost, and controllable expenses
- Review and act on P&L statements to improve profitability
- Ensure accurate inventory, ordering, and waste control practices
- Set clear goals aligned with company KPIs and ensure consistent follow-up
- Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety
- Maintain compliance with company systems, reporting, and documentation standards
- Ensure proper scheduling to support both service and financial targets
Compétences linguistiques
- English
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