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Mont Cervin Palace
Head Concierge (H/F)Mont Cervin Palace • Zermatt, Valais, Switzerland
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Mont Cervin Palace

Head Concierge (H/F)

Mont Cervin Palace
  • CH
    Zermatt, Valais, Switzerland
  • CH
    Zermatt, Valais, Switzerland
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À propos

Michel Reybier Hospitality includes around a dozen luxury properties in Switzerland and France. In the world-renowned resort of Zermatt, the hotel portfolio comprises the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*.e Rosa 4*.

We want to be the best in Zermatt…

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it!

We are looking for a Head Concierge to complete our team.

  • Ensure the daily implementation of Concierge service standards and protocols.
  • Oversee guest reception from arrival to departure and manage complex - Concierge requests.
  • Supervise Concierge operations, including reservations, billing, and cash handling.
  • Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
  • Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
  • Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
  • Organize daily operations, allocate tasks, and optimize staffing levels.
  • Monitor departmental performance indicators and contribute to service quality improvements.
  • Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
  • Ensure compliance with health, safety, and quality standards.

  • The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

  • Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)

  • A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt

  • Access to our pool area during designated staff swimming times

  • Through a development program, doors are open to various courses, for example with the company Ritzy

  • Discounts on season or annual mountain railway passes with the Zermatt resident card

  • For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

  • Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
  • Proven experience in a seasonal environment with high activity levels and operational peak periods.
  • Strong experience in team leadership, operational planning, and guest relations excellence.
  • Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
  • BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
  • Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
  • Excellent interpersonal skills and professional manners.
  • Absolute discretion and strict respect for guest confidentiality.
  • Well-groomed appearance and strong organizational skills.
  • Extensive local knowledge.
  • Membership in Les Clefs d'Or is a plus.
  • Solid IT / computer skills.
  • Valid driving license.
  • Zermatt, Valais, Switzerland

Compétences linguistiques

  • English
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