Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Customer Liaison Officer
Customer Liaison Officer
Network PlusTorquay
Description You will be ultimately responsibility for handling activities as outlined below: Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback
Landowner Liaison Officer
ConfidentialCork
Landowner Liaison Officer Location: Skibbereen, Cork Sector: Engineering Consultancy / Infrastructure Employment Type: Contract Salary: €55,000Considering applying for this job Do not delay, scroll do
Family Liaison Officer
Witherslack GroupLeicester£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside work Job Title:Family Liaison Officer and Administrative SupportLocation:Claystone School, Luton, LU1 4LL
Family Liaison Officer
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside work Job Title:Family Liaison Officer and Administrative SupportLocation:Claystone School, Luton, LU1 4LL
Family Liaison Officer
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside work Job Title:Family Liaison Officer and Administrative SupportLocation:Claystone School, Luton, LU1 4LL
Family Liaison Officer
Witherslack GroupRugby£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer
Witherslack GroupCoventry£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer
Witherslack GroupNorthampton£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer
Witherslack GroupNuneaton£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside work Job Title: Family Liaison Officer and Administrative Support Location: Claystone School, Luton,
Family Liaison Officer
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside workJob Title:Family Liaison Officer and Administrative Support Location:Claystone School, Luton, LU1 4LL
Family Liaison Officer (Rugby)
Witherslack GroupRugby£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Liaison Officer Human Resources
Prescott-RussellCanada
Be part of a dynamic team!Temporary full-time position (non-unionized) The incumbent assists with the processing and follow-up of recruitment files, primarily for the Residence, Emergency Services,
Family Liaison Officer (Luton)
Outcomes First GroupLutonAt OFG we allow for greater work life balance and extra time to do the things you love outside work Job Title: Family Liaison Officer and Administrative Support Location: Claystone School, Luton,
Family Liaison Officer (Leicester)
Witherslack GroupLeicester£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Family Liaison Officer (Leamington Spa)
Witherslack GroupUnited Kingdom£29,540 - £35,412 + excellent benefits Those Huge Small Victories For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, her
Customer Sales & Account Liaison Specialist
Arrow ElectronicsDowners Grove
Arrow Electronics in Downers Grove is looking for a Customer Sales Specialist to manage daily sales activities and customer service tasks. You will coordinate resources, process quotes, and resolve is
Customer-Driven Project Manager - Sales & Delivery Liaison
Source4ArchdaleSource4 is seeking a full-time Project Manager in Greensboro, North Carolina, responsible for sales support within key customer accounts. The ideal candidate is self-motivated, detail-oriented, and pr
Inside Sales Coordinator: Customer Success & Ops Liaison
Sierra Meat CompanyRenoSierra Meat Company in Reno is seeking an Inside Sales Coordinator to ensure outstanding customer experiences while supporting sales growth. The successful candidate will manage customer inquiries, as
Industrial Field Applications Engineer Travel & Customer Tech Liaison
Dormont Manufacturing CompanyAttleboroDormont Manufacturing Co is seeking a Field Applications Engineer to support our Industrial Business Unit. The role focuses on interfacing with HVAC and clean energy customers, utilizing strong proble
Customer Care Officer
VONQ Adecco BEEvergem
Organisatie Dit bedrijf is een klantgerichte leverancier, gewaardeerd omwille van zijn superieure kwaliteit en hoogwaardige service. Het streven naar perfectie is de kern van de bedrijfscultuur door
Customer Service Security Officer
SecuritasValley ParkCustomer Service Security Officer - Full TimePrimary Location: Valley Park, MOWage: $19.75/HR32 Hours Per WeekSecuritas Security Services is the world leader in private security employing over 350,000
Customer Service Officer (30 Hour) - Birmingham (Aston)
GBS UKAstonDepartment: Customer Services Location: Birmingham (On-Site) Type of Contract: Permanent / Part-time (30 Hour) Salary: £20,625 - £22,500 Our Vision: Changing Lives through Education The Role: The
Customer Service Officer (30 Hour) - Birmingham (Birmingham)
GBS UKBirminghamDepartment: Customer Services Location: Birmingham (On-Site) Type of Contract: Permanent / Part-time (30 Hour) Salary: £20,625 - £22,500 Our Vision: Changing Lives through Education The Role: The
Customer Liaison Officer
- Torquay, England, United Kingdom
- Torquay, England, United Kingdom
À propos
You will be ultimately responsibility for handling activities as outlined below:
- Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
- Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
- Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
Key Responsibilities
Key Responsibilities
- Effective CARE completion on all projects
- D+1 % contact close out support
- 80% Walk Off completion (successful visits & score captured)
Core Responsibilities
Strategy:
- Ensure a customer service culture is adopted throughout the teams.
- Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions.
- Implement the customer experience strategy.
- Proactively shape improvements to the customer experience and service.
- Liaise with the planning manager to understand which projects require a CLO on site.
- Use initiative, prioritise workload and work unsupervised.
Financial / Operations:
- Track customer experience KPI’s and compile monthly & weekly reports.
Customer / Market:
- Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.
- Conduct trend analysis against failures.
- Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe.
- Take ownership for resolving customer enquiries and complaints on a Day+1 basis by liaising with customer call centre personnel.
- Act as an escalation point for major complaints, repetitive issues or failures and agree resolution with the customer and client stakeholders.
- Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.
Experience and Qualifications
Key Competencies
Leadership – Act as an Ambassador promoting the Customer minimum standards
Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed
Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.
Embracing Change - Able to support performance review sessions and drive performance improvement.
Communication - Effective interpersonal skills.
Influencing skills - Able to positively influence customer thinking
Performance Management - Demonstrable experience of exceeding targets/KPI’s.
Innovation and Creative Thinking - Able to adapt to customer needs
Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently
Qualifications/Skills Required
- Experience of working in Utilities
- Supervisor Street works qualification an advantage
- Strong management skills – people, project and client management
- Financial and commercial awareness
- Driving Licence
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.