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Technical Customer Service AdvisorArtiCAD Ltd • Watford, England, United Kingdom
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Technical Customer Service Advisor

ArtiCAD Ltd
  • GB
    Watford, England, United Kingdom
  • GB
    Watford, England, United Kingdom
Postuler Maintenant

À propos

At *ArtiCAD (part of the SHD Group)*, we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for *kitchens, bedrooms, and bathrooms* empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.
We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.
*The Role: Customer Success Specialist*
You’ll join our *Customer Success Team*, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you’ll help ensure every customer gets the very best from our technology.
*No software experience? No problem!* We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.
*What You'll Be Doing*
* Process inbound enquiries from customers and suppliers via telephone, email and other communication channels, including using the relevant CRM systems accurately and with precision.
* Provide first-line and second-line technical support to users of ArtiCAD software and other products within the Group portfolio, helping to identify and resolve common issues.
* Deliver one-to-one online customer training on ArtiCAD software and other relevant Group products (when up-skilled to do so)
* Perform sales and office administration duties, including updating customer records and confirming training bookings.
* Use ArtiCAD design software daily, developing and maintaining expert product knowledge.
* Contact customers periodically to assess satisfaction, answer queries and conduct courtesy calls.
* Test new software releases, updates and enhancements, reporting findings to the Development Team and updating the bug tracker or relevant systems as required.
* Assist the wider ArtiCAD Group teams with customer queries and support requirements.
* Assist the Customer Success Manager in evaluating and improving Customer Success activities, services and processes.
* Provide support and online training across the wider ArtiCAD Group product portfolio, ensuring customers receive a consistent and high-quality experience.
* Support Online customers by: Setting up and configuring products following server migrations, maintenance or recovery activities, and downloading and installing catalogues on behalf of customers where required.
* Downloading and applying product software updates upon customer request.
* Maintain accurate records of customer interactions, training activities and support cases.
*What We're Looking For*
* A confident and friendly communicator (verbal, written, and online)
* Previous experience in *customer service* (desirable)
* Passion for *tech*, design, or the *KBB (kitchen, bedroom, bathroom)* industry
* Ability to thrive in a *fast-paced, team-oriented* environment
* Strong academic background (A-level or equivalent)
* *Ambitious, adaptable, and eager to learn*
*What It’s Like to Work at ArtiCAD*
* We’re *collaborative and inclusive* – you’ll always feel part of the team
* We care about community, regularly supporting *charity initiatives* and *work experience schemes*
* We champion *innovation and bold ideas* – your voice matters here
* We're committed to delivering an *exceptional customer journey*
* We encourage every team member to strive for their *best self*
Job Type: Full-time
Pay: £19,000.00-£23,300.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Private dental insurance
* Private medical insurance
* Store discount
* Work from home
Ability to commute/relocate:
* Watford WD18: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (required)
Experience:
* Customer Service: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Watford WD18
  • Watford, England, United Kingdom

Compétences linguistiques

  • English
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