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Client Information Technology Support Specialist
- Arlington, Texas, United States
- Arlington, Texas, United States
À propos
Responsibilities
Communicate with customers via phone, email, and chat.
Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.
Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue.
Create tickets and report bugs for the dev team to fix.
QA the software.
Data entry in various platforms.
Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials.
Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients.
Qualifications
A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required.
1 - 3 years of relevant work experience.
Strong technical support skills, including troubleshooting desktop computers and other information technology needs
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Knowledge of Windows operating system and software applications
Experience with video editing and digital media is a plus
Benefits:
Competitive Salary
Stock Option
Medical, Dental, and Vision Insurance
401K
Paid Vacation
Ten paid holidays per year
Friendly and Learning environment
Pay Range: $65,000 - $75,000 Annually
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Compétences linguistiques
- English
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