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Salesforce Business AnalystTorrent Consulting • New York, New York, United States
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Salesforce Business Analyst

Torrent Consulting
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Job Summary: As a Salesforce Business Analyst, you will be responsible for driving the successful analysis, design, and delivery of Salesforce solutions that align with business objectives. In this capacity, you will serve as a subject matter expert and proxy client product owner in Salesforce functionality and business process optimization, partnering closely with stakeholders to translate strategic goals into scalable system requirements. You will lead discovery efforts, provide process recommendations, support implementation activities, and ensure user adoption through effective communication, documentation, and cross‑functional collaboration.
Responsibilities:
Leading discovery sessions to gather, analyze, and document business and system requirements
Translating business requirements into user stories, acceptance criteria, and process flows
Collaborating with stakeholders to identify gaps, inefficiencies, and opportunities for process improvement
Working closely with Salesforce Administrators, Developers and Architects to design scalable solutions using standard and custom functionality
Supporting integration efforts by documenting data mapping and system interaction requirements
Creating and maintaining comprehensive documentation including business process flows, requirements documentation, user stories, and test scripts
Coordinating and facilitating User Acceptance Testing (UAT), tracking defects, and ensuring issue resolution
Developing reports and dashboards to support business insights and decision‑making
Providing end‑user training, support materials, and adoption strategies
Managing requirements backlog, facilitating backlog prioritization, documenting requirements changes, and ensuring alignment throughout the project lifecycle
Advising stakeholders on Salesforce best practices, platform capabilities, and release updates
Accurately estimating effort for analysis and documentation tasks
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Abilities:
Superior organizational skills with the ability to manage multiple priorities and meet deadlines
Strong verbal and written communication skills to effectively engage technical and non‑technical stakeholders
Ability to translate complex business requirements into clear functional specifications
Strong analytical and problem‑solving skills with attention to detail
High level of self‑motivation and ability to work independently as well as collaboratively within cross‑functional teams
Comfort working in a fast‑paced, evolving environment with changing priorities
Ability to facilitate meetings, workshops, and stakeholder discussions confidently
Strong documentation skills including process mapping and requirements writing
Ability to quickly learn new tools, technologies, and Salesforce features
Critical thinking skills with the ability to identify gaps, risks, and improvement opportunities
Strong interpersonal skills and ability to build relationships across all levels of the organization
Commitment to delivering high‑quality solutions aligned with business objectives
Willingness and ability to travel periodically (on average 25% of the time) to client sites, sometimes on short notice
Education and Experience:
3+ years of experience as a Business Analyst in the Salesforce ecosystem
Experience gathering and documenting business and system requirements (user stories, acceptance criteria, etc.)
Experience facilitating User Acceptance Testing (UAT) and end‑user training sessions
Salesforce Business Analyst Certification
Sales Cloud Consultant and/or Service Cloud Consultant
Physical Requirements:
Remaining in a stationary position, often standing or sitting for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers
Moving about to accomplish tasks or moving from one work site to another
Job Information Job Type: Full‑Time Exempt
Job Function: Information Technology
Locations: USA
#J-18808-Ljbffr
  • New York, New York, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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