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Inside Sales Coordinator - Customer ServiceMikron-Corporatio • Englewood, Colorado, United States
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Inside Sales Coordinator - Customer Service

Mikron-Corporatio
  • US
    Englewood, Colorado, United States
  • US
    Englewood, Colorado, United States
Postuler Maintenant

À propos

Description
POSITION OBJECTIVE The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The CUS Inside Sales Coordinator role supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.
DUTIES AND RESPONSIBILITIES
Identify obsolete parts in the field and provide quotes for technically sound replacements
Ability to accurately communicate technical specifications
Provide basic technical support to customers, with collaboration with suppliers if needed
Prepare, analyze, and present data used for department metrics
Continuously learn and expand knowledge of Mikron Automation products
Enter and process Sales Orders into an ERP System (SAP)
Update and maintain customer information in a CRM System (SalesForce)
Provide account support to support Customer Service Key Account Managers
Manage blanket and special orders
Communicate and coordinate with the appropriate personnel to process RMAs
Attend Team meetings to understand priorities
Performs other duties as assigned
COMPANY RESPONSIBILITIES
Keeps a customer focus when performing work
Strong verbal and written communication skills to both internal and external customers
Is always striving to better themselves by taking personal responsibility to learn and grow while helping the department adapt and grow while maintaining a positive and professional attitude
Maintains Customer Confidentiality
Must follow all Mikron Corporation Denver and customer policies and procedures
Values Teamwork and Collaboration
Well organized, high level of attention to detail and accuracy, prepared, and punctual
Positive attitude, demonstrating initiative, drive, and passion for the work
Respect for diversity with excellent intercultural communication skills, openness, and respect towards others
Seek professional resolution to inter-personal conflicts
Ability to give and receive feedback in a professional manner
QUALIFICATIONS, EDUCATION, AND EXPERIENCE REQUIREMENTS Employment Qualifications
Must be eligible to work in the United States
Must have a valid state Driver license
Must be available to work overtime
Professional & Technical Education
3 years minimum related customer service in a manufacturing company experience
Other Job-Related Experience or Requirements
Ability to work hands on, as a team player as well as independently as needed
Strong computer aptitude with Microsoft Office Products
Familiarity with an ERP system, prior SAP Systems experience a plus
May be required to work off shift hours and holidays
Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date
PREFERRED QUALIFICATIONS
Knowledge of RFQ, PO, and invoicing processes.
SPECIAL SKILLS REQUIRED
Microsoft Word and Excel Experience
Company Offered Benefits
PTO
10 paid holidays (1-2 floating holidays depending on start date)
Parental Leave
Excellent Medical, Dental, and Vision insurance
Short Term Disability, Long Term Disability, Life Insurance & ADD
FSA, HAS
Employee Assistance Program
401k with matching up to 5%, immediately vested
Tuition and Continuing Education Reimbursement
Professional Growth Opportunities
Work Environment
Exposure to noise, vibration, temperature extremes, and clean room conditions.
Potential hazards include mechanical, electrical, chemical, laser light, and sharps.
*This job will close on 07/11/2026 all applications will be accepted through 07/11/2026*
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  • Englewood, Colorado, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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