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HM Sales Advisor Northlake MallH&M • Charlotte, North Carolina, United States
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HM Sales Advisor Northlake Mall

H&M
  • US
    Charlotte, North Carolina, United States
  • US
    Charlotte, North Carolina, United States
Postuler Maintenant

À propos

About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill, care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
General Information Fashion & Trend Awareness
Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Use your product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines and legal requirements in all areas of the store
Give and receive feedback with colleagues to learn, develop and support each other
Participate in relevant onboarding, introduction processes, trainings and courses related to your role and future development
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate the fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms
Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools
Support with opening and closing of the store
Follow all safety and hygiene guidelines and legal requirements applicable to role and responsibilities
Qualifications Who You Are
Passionate about fashion and everything we create in‑store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience working in a dynamic and collaborative environment
Experience working with customer service in fashion, retail or other service‑related industries
Why You’ll Love Working at H & M
We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability
We pride ourselves on being a values‑driven organization guided by our seven unique values
Access to colleague resource groups for community and networking opportunities among colleagues
Inclusive company where you are encouraged to be yourself at work
Access to a large global talent community with career growth and aspirations no limits
Support for overall wellbeing with comprehensive benefits: health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off and a community day to serve your local community
Express personal style with employee discount at H&M, Other Stories and COS
Job Details
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com.
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  • Charlotte, North Carolina, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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