Offres d'emploi

The Housekeeping Operations Manager is responsible for leading all aspects of housekeeping functions across the property, ensuring cleanliness, organization, and presentation meet company and regulatory standards. This role oversees daily operations, drives team performance, and manages resources to support efficient and high-quality service delivery. The position plays a critical role in developing team members, maintaining operational consistency, and enhancing the overall guest experience.

• Oversee daily operations of housekeeping, laundry, and support teams to ensure all areas meet established cleanliness and quality standards
• Conduct routine inspections of guest rooms, public spaces, and laundry operations to verify performance and identify opportunities for improvement
• Lead, develop, and support department leaders and team members through coaching, training, and performance management
• Manage staffing needs, including recruitment, scheduling, and team development to maintain appropriate coverage levels
• Monitor departmental labor, supplies, and expenses to align with financial goals and budget expectations
• Establish and maintain inventory levels for linens, cleaning products, and equipment to support efficient operations
• Address guest concerns related to cleanliness or service promptly and ensure resolution to maintain satisfaction
• Identify and communicate maintenance-related issues involving furniture, fixtures, and equipment to appropriate departments
• Track attendance and labor hours to ensure accuracy and control overtime within the department
• Foster a culture of accountability, teamwork, and service excellence across all housekeeping functions
• Delegate assignments and projects while ensuring consistent follow-up and completion
• Promote compliance with safety, sanitation, and operational standards across all areas of responsibility
• Lead department meetings and maintain open communication channels with team members and other departments
• Participate in property leadership meetings and contribute to operational planning and overall resort initiatives
• Monitor service-related performance indicators such as guest satisfaction scores and online feedback
• Report safety concerns or workplace hazards to senior leadership for corrective action
• Perform additional leadership or operational duties as assigned

• Extensive experience managing large-scale housekeeping operations within hospitality environments
• Proven ability to lead and develop teams, including departments of 80+ associates
• Experience working in properties with 300+ units or comparable operational complexity
• Familiarity with a variety of accommodation types, including standard and multi-bedroom units
• Knowledge of international workforce programs such as J-1 or H-2B is preferred
• Ability to adapt quickly, prioritize effectively, and manage multiple operational demands simultaneously
• Strong leadership presence with the ability to influence and collaborate across all levels of the organization
• Experience using property or rooms management systems
• Proficiency with general computer applications, including spreadsheets, word processing, and reporting tools
• Self-directed with a strong sense of ownership and accountability
• Strong attention to detail and commitment to operational excellence
• Ability to communicate clearly and professionally with guests, team members, and leadership
• Reliable and consistent work habits with a focus on results
• Ability to work a flexible schedule, including weekends and holidays as required in hospitality operations
• Strong team-oriented mindset with the ability to build and maintain positive working relationships
• Commitment to delivering exceptional service and maintaining high standards across the department

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.