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Program Manager (6/22)Samprasoft • Tallahassee, Florida, United States
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Program Manager (6/22)

Samprasoft
  • US
    Tallahassee, Florida, United States
  • US
    Tallahassee, Florida, United States
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À propos

Program Manager

Job Location: Tallahassee, FL

Job Duration: 1 year contract (plus extensions)

Job Overview: The Program Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

  • Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance.
  • Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations.
  • Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies.
  • Generate key deliverables, including but not limited to, communication plans, coaching plans, training plans, resistance management plans, and readiness analyses.
  • Translate the implications of system and process transformations into actionable activities.
  • Collaborate with various business areas to ensure consistency in adoption.
  • Create and manage a comprehensive stakeholder engagement plan to anticipate and mitigate resistance.
  • Identify potential risks, conduct an analysis, and prepare risk mitigation tactics.
  • Develop, execute, and monitor the program communications plan, ensuring timely execution.
  • Coach executive leadership, stakeholders, and learning and development staff to facilitate successful organizational changes.
  • Establish processes for communication preparation, channel utilization, review, and distribution.
  • Advocate for activities that promote user education and adoption of new services and technologies.
  • Formulate and implement the program's training/learning plan.
  • Gauge success by identifying and evaluating Customer Experience and Satisfaction metrics.
  • Track the timely execution of all OCM-related project deliverables.
  • Provide coaching and mentorship to other team members.
  • Perform other duties as assigned.

Required Experience:

  • Minimum of five years of recent experience in organizational change management, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects.
  • Solid project management skills and familiarity with project management tools such as MS Project.
  • Deep understanding of change management principles and methodologies.
  • Ability to adapt to and work effectively in ambiguous situations, resilience/tenacity, propensity to persevere.
  • Excellent verbal/written communication, problem-solving, and decision-making skills; a customer service and teamwork-oriented approach.
  • Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members.
  • Prior experience working with technical IT teams and business users.
  • Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, and five (5) years of equivalent work experience.
  • Tallahassee, Florida, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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