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Desktop Support Specialist, Sr.Neora • Addison, Illinois, United States
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Desktop Support Specialist, Sr.

Neora
  • US
    Addison, Illinois, United States
  • US
    Addison, Illinois, United States
Postuler Maintenant

À propos

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Desktop Support Specialist, Sr. Employee Full-Time Professional USA Headquarters, Farmers Branch, TX, US
6 days ago Requisition ID: 1005
The Company Neora, LLC has established a direct sales business model that provides our products to customers around the globe via thousands of direct sales Brand Partners, resulting in aggressive growth and success since the company’s founding in 2011. Neora is positioned for continued growth both domestically and internationally. Neora is based in Dallas, Texas with the basic functional areas including a call center in the corporate office. We also have entities established in Canada and Mexico (2014), South Korea (2015), Australia (2016), Hong Kong, Colombia and New Zealand (2017), and Singapore (2018).
The Position The Senior Desktop Support Specialist owns all end-user computing for Neora’s corporate environment. As the dedicated owner of desktop support, this role is responsible for the full lifecycle of endpoint and user-facing technology — from device configuration and software deployment to standards enforcement and user support. This is a highly autonomous position that partners closely with the Senior Infrastructure Engineer on escalated issues, while independently owning all desktop, hardware, and helpdesk operations day-to-day.
The right candidate thrives in a small team environment, takes pride in building reliable systems and processes, and sees desktop ownership as an opportunity to make a direct and visible impact on the organization.
Specific Accountabilities/Essential Functions of Position
Own and manage the full helpdesk function as the primary point of contact for all end-user technical needs
Ensure timely, effective resolution of all support requests with proper ticketing documentation
Deliver exceptional customer service and serve as a trusted technology resource for all staff
Develop and deliver training to employees on IT tools, best practices, and self-service options
Own the user account onboarding and offboarding process end-to-end
Endpoint & Hardware Ownership
Own the full endpoint lifecycle — procurement readiness, configuration, deployment, patching, and retirement — across Windows and macOS
Establish and maintain desktop standards for hardware builds, software configurations, and security baselines
Manage all software deployments, updates, and patch cycles
Maintain accurate IT asset inventory including desktops, laptops, and peripherals
Own support for multifunction printers, conference room technology, and wireless devices
Technical Troubleshooting
Diagnose and resolve Windows and macOS application and networking issues independently
Perform basic network troubleshooting and resolve end‑user connectivity issues
Collaborate with the infrastructure team on escalated network or server level problemsProactively identify recurring issues and implement systematic fixes to prevent repeat tickets
Documentation & Standards
Build and maintain a knowledge base of user guides, standard procedures, and technical documentation
Document all technical findings, processes, and solutions
Own and enforce compliance with company hardware and software standards
Recommend and implement improvements to IT policies, procedures, and configurations
Job Qualifications Education & Certifications
AS or BS degree in related field or equivalent experience
CompTIA A+, Network+, or Microsoft Certified Professional (preferred)
Experience
2–4 years of desktop support or helpdesk experience in a corporate environment
Experience owning or independently managing end‑user support functions
Ticket-based troubleshooting and documentation experience
Technical Skills
Third Party software experience
Microsoft 365 / Office Suite
Active Directory — user account management, Group Policy basics
Network share management, DNS, DHCP, and basic networking concepts
Third‑party software installation, licensing, and support
Core Competencies
Takes ownership — follows through and closes the loop
Strong analytical and problem‑solving skills
Excellent communication and customer service skills
Comfortable building processes and documentation from the ground up
Thrives working independently within a small, collaborative team
Self‑motivated, adaptable, and positive under pressure
Neora is an EEO Employer of all people including Females/Minorities/Veterans/Individuals with Disabilities. As an Equal Employment Opportunity employer, all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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  • Addison, Illinois, United States

Compétences linguistiques

  • English
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