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QA - Quality Assurance SupervisorFirst-Heritage-Mortgage • Virginia, Minnesota, United States
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QA - Quality Assurance Supervisor

First-Heritage-Mortgage
  • US
    Virginia, Minnesota, United States
  • US
    Virginia, Minnesota, United States
Postuler Maintenant

À propos

11325 Random Hills Rd suite 600, Fairfax, VA 22030, USA
Job Description Posted Monday, June 22, 2026 at 4:00 AM
Join the First Heritage Mortgage Team We’re just as committed to our employees as we are to our customers. As a growing leader in the mortgage industry, we are actively seeking creative, driven individuals to provide the highest level of service and forward-looking solutions.
Explore Opportunities Today Quality Assurance Supervisor Job Type:
Full-time
Reports To:
EVP, Operations
Position Overview The Quality Assurance Supervisor is responsible for overseeing the quality assurance function within the mortgage operations process, ensuring loan files meet all regulatory, investor, and company standards. This role supervises Quality Assurance Coordinators, provides leadership and guidance, and ensures that all audits, reviews, and funding processes are completed accurately and efficiently. The Supervisor also drives continuous improvement initiatives to enhance quality, compliance, and operational effectiveness, while overseeing global setup, quality assurance, and the global Verification of Employment (VOE) team.
General Responsibilities
Supervise, train, and support Quality Assurance Coordinators and global VOE team members to ensure high performance, accuracy, and productivity. Review current employment by obtaining verbal Verification of Employment (VOE) for all borrowers on loan.
Oversee global setup processes and ensure consistency and efficiency across all regions and teams.
Manage and maintain quality assurance standards across global operations, ensuring alignment with company policies and regulatory requirements.
Oversee the review of loan files for completeness, accuracy, and compliance with company policies, regulatory requirements, and agency guidelines.
Monitor and ensure timely completion of Verifications of Employment (VOE), Undisclosed Debt Notifications (UDN), fraud reports, and all pre-funding quality checks.
Ensure all underwriting conditions are properly cleared prior to loan funding.
Oversee the loan funding process to ensure compliance with all applicable regulations and internal standards.
Collaborate with Underwriting, Processing, and Closing teams to resolve issues and improve workflow efficiency.
Develop, implement, and maintain quality assurance policies, procedures, and best practices.
Provide coaching, feedback, and performance evaluations for direct reports.
Maintain a professional and positive demeanor while representing the company, delivering exceptional customer service in all job responsibilities and interactions with both internal and external stakeholders.
Demonstrate consistent attendance and punctuality by reporting to work regularly and on time.
Perform additional duties as assigned to support organizational objectives.
Education and Experience
High school diploma or equivalent required; associate or bachelor’s degree preferred
Prior supervisory or leadership experience preferred
Experience with mortgage loan systems (e.g., Encompass) preferred
Skills and Qualifications
Strong leadership and team management skills, including experience overseeing global teams
Excellent verbal and written communication abilities
Advanced analytical and problem-solving skills with strong attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong knowledge of mortgage loan processes, compliance standards, and regulatory requirements
Proficiency in Microsoft Office (Outlook, Word, Excel) in a Windows environment
Ability to train, mentor, and develop team members
Strong interpersonal skills with the ability to collaborate across departments and regions
Ability to quickly adapt to changes in policies, procedures, and industry guidelines
Ability to read and write in English at a level necessary to understand loan file documentation.
What’s In It For Me:
Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&DD insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
Plan for the future by investing in a 401(K), with up to $4K employer match, invest even more with our Health Savings Account (HSA)
Put your family first with Flexible Spending Account (FSA) for dependent care
12 weeks of paid maternity leave through our Short-Term Disability Plan
Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
Rest and relax with Paid Time Off (increases with tenure)
Protect yourself from identity theft or travel mishaps with our no-cost coverage
Get access to your paycheck early with an advanced pay option through Dayforce Wallet
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  • Virginia, Minnesota, United States

Compétences linguistiques

  • English
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