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- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
Key Responsibilities
Assist with server builds, operating system installation, configuration, patching, and routine maintenance following established procedures and runbooks.
Monitor system health, review alerts, perform first‑line troubleshooting, and escalat[e] incidents with clear diagnostics and documentation.
Use standard administration tools for user and group management, file permissions, and basic network configuration on servers, updating tickets and configuration records.
Support the design and delivery of technical and process training by helping define learning objectives, organize content, and translate procedures into learner‑friendly steps, graphics, and examples.
Build and maintain training assets such as slide decks, handouts, simple e‑learning modules, job aids, and quick‑reference guides.
Facilitate portions of classroom or virtual training sessions, respond to common learner questions, and collect feedback, quizzes, and surveys to measure training effectiveness.
Help track training participation and outcomes in learning management systems and support change‑management activities tied to new system or process rollouts.
Required Qualifications
Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
Typically 0–3 years of experience in systems administration, IT support, training, or instructional design roles.
Foundational skills in installing, configuring, and updating operating systems and common server software.
Basic skills in instructional design and presentation development.
Strong problem‑solving, communication, and interpersonal skills with the ability to manage multiple tasks.
Preferred Qualifications
Exposure to virtualization platforms and basic scripting to automate routine tasks.
Experience providing user support for server‑backed services such as login or access issues.
Exposure to learning management systems and change‑management activities for new system rollouts.
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
$54,400 - $87,523.03
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Compétences linguistiques
- English
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