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General Manager
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
À propos
Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.
Essential Responsibilities
Develop People
Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
Creates a great energy in the restaurant and sets the team up for success
Empowers the team through Yes I Can
Communicates effectively and engages the team in regular huddles
Coaches and motivates the Shift Leaders, Assistant Managers and the team
Recruits and develops top grade talent
Demonstrates commitment to goals and inspires others to deliver excellent performance
Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
Serves those they lead through behaviors, actions and decisions
Create Great Guest Experiences
Creates a fresh, friendly and fast service experience so good the guest can't wait to come back to Krystal
Serves as a role model to create WOW guest experiences
Sets clear expectations and creates a welcoming work environment
Takes actions to solve and celebrates guest feedback
Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
Brand Champion
Serves as the face and voice of the brand in the restaurant and community
Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events
Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
Champions and implements company-wide promotions, product launches and product samplings
Ensures the team executes and measures the impact of local promotions
Business Planning
Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsible for developing and maintaining Krystal 9 operating systems
Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met
Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
Reviews inventory efficiencies to create product (truck) orders
Reviews inventory and evaluates food costs
Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
Creates, communicates, implements and follows up on operations and financial action plans.
Analyzes sales and labor results throughout and after each shift
Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
Maintain Facility
Ensures the restaurant is a safe, sanitary and appealing place for everyone
Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational
Required Knowledge, Skills and Abilities
Excellent people leadership and guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests, team members and Above Restaurant Leaders
Ability to resolves issues in compliance with Krystal standards
Available to work all shifts, weekends and holidays
Education and Experience
Must have high school diploma or equivalent
Minimum of 3 years management experience
Physical Demands
Must be able to lift up to 50 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
Consistently handles product preparation
Ability to kneel and follow proper lifting procedures
Consistently lifts for product preparation, stocking and inventory
Compétences linguistiques
- English
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