Offres d'emploi

Patterson isn't just a place to work; it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Service Manager role is responsible for the management of daily operations and employees within a robust service department. This role collaborates with leadership to develop local market service strategy, and align branch and corporate initiatives, to encourage growth of current business and cultivate new customers.

• Responsible for building strong relationships with customers with face-to-face interaction, as well as building strong working alliances with internal departments or facilities to ensure proper management of the service life-cycles.
• Provide regular direction and coaching to field-based employees to ensure timely service to customers, increased service revenue, and implementation of best practices and optimization of efficient department workflows
• Develop department KPIs, and drive team performance through KPI and profit & loss performance reporting; implement operational process improvements that are aligned with strategic priorities
• Develop and manage project plans in support of the sales and technical service life-cycle, including delegating responsibilities to technical service and operations staff and holding staff accountable for executing on project deliverables.
• Manage service assets including technician fleet vehicles, tools, parts inventory, and the resolution of inventory variances
• Partner with relevant branch and company departments to develop a successful and healthy Service Department through designing and executing on a team and customer-focused culture by finding the knowledge and skills to bridge operational gaps, creating optimal workflows, and aligning internal processes
• Responsible to ensure our service technicians are compliant with company and regulatory standards (i.e. x-ray compliance, rental equipment reporting, etc.)
• Communicate organization information through department meetings, one-on-one meetings, co-travel, email, and regular interpersonal communication; resolve employee concerns in an effective, prompt, and consistent manner and promote an inclusive environment where different employee perspectives are valued
• Oversee, and effectively lead, branch and team directed change management activities
• Comply with Company and department policies and standards; performs other duties as assigned

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company's Code of Conduct to maintain a supportive and productive working environment.

• Bachelor's Degree in Business or related area or equivalent education and/or experience
• 6 years experience in a related industry such as service or warehouse, or in a leadership/management role and
• 2 years management or leadership experience gained through increasingly responsible and mentoring peers within a service department
• Drivers License Required

• Valid driver's license along with good driving record. Required

• Ability to clearly and confidently communicate and present a variety of content
• Comfort utilizing technology and automation tools
• Highly motivated with exceptional customer service, planning, and organizational skills
• Demonstrated ability to generate and execute change management projects
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely
• Repetitive Motions Rarely

• Hazards Occasionally
• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
• Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.

• 60% This position requires traveling to customer locations and providing services and support to customers.

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.