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Business AnalystPYRAMID TECHNOLOGIES • Los Angeles, California, United States
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Business Analyst

PYRAMID TECHNOLOGIES
  • US
    Los Angeles, California, United States
  • US
    Los Angeles, California, United States
Postuler Maintenant

À propos

Responsible for facilitating alignment between business and IT to drive solution design that effectively and efficiently meets the business need. Understands the customer’s objectives, business processes and products, as well as system capabilities.
Performs impact analysis of making changes to application systems and existing processes. Elicits or elaborates the business requirements and is responsible for documenting the functional design specifications. Supports application development, testing, implementation, and training/business readiness activities.
Position Requirements
Ability to understand business goals, define priorities, and define a technical or process solution to drive intended business results
Ability to approach work efforts with a holistic view and deliver solutions that address all impacted areas
Foster and maintain a collaborative relationship with key business and IT partners
Perform impact analysis of application changes across various channels, lines of business, states and systems
Ability to effectively manage the development of the functional requirements, including: a. Facilitating JAD/requirement gathering sessions
b. Managing and resolving open issues
c. Identifying dependencies and constraints
d. Serving as a SME and/or POC for questions related to your projects/assignments
Provide prompt and reliable production support a. Thorough detection of the entire issue/defect
b. Communication and issue resolution
c. Identification of root cause and implement prevention actions
d. Follow through on resolution
Promote change that will improve the agent and customer experience
Preferred Skills and Abilities
Strong written and oral communication skills
Strong problem solving skills and innovative thinking
Excellent interpersonal skills, including the ability to interact, influence, and negotiate effectively
Strong ability to build relationships, work cross-functionally, provide support for projects
Ability to make sound decisions
Qualifications Education Requirements
Bachelor’s degree or equivalent
Experience Requirements
Minimum of three years experience in business analysis
Additional Information GC and US citizens.
Commercial Exp is must
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  • Los Angeles, California, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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