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- San Diego, California, United States
- San Diego, California, United States
À propos
Repair Drop Off & Pick Up
Assist client at repair drop off and perform initial assessment on repair possibility with client
Manage client expectations by communicating repair details, condition, spare part possibility, and repair lead time
Enter all required detailed information in CASS and generate a claim
Assist client at pickup by confirming all agreed repair requests at drop off are completed, process POS transaction for payment or close the claim
Operational Responsibilities
Responsible for the Open Claims Report for both Fashion and WFJ
Assist and partner with inventory team on all quality alerts for boutique
Quality check on all returned repairs from all workshops
Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
Maintain active communication with all workshops
Respond to all emails in a timely manner
Process all incoming and outgoing stock repairs in CASS and MMS
Coordinate with clients and workshops on shipping and receiving
Partner with boutique other team members on client escalations
Process boutique stock repair and damage
What You Will Bring to the Team
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Foreign language skills are preferred but not required
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics
Strong mindset of client services
Excellent written and verbal communication skills
Ability to interact with internal and external clients in a calm and professional manner
Ability to work within a team
Ability to solve client escalations and make sound decisions
Desire to be of service to clients and striving to deliver superior client experience
Possess a sense of urgency and high level of resourcefulness and self-reliance
High attention to details and organizational skills
Computer knowledge – Proficient in MS Word, Excel, PowerPoint
Bachelor's degree preferred
2 years in Fashion or Luxury client services experience required
Foreign language is preferred
Heart of House: Requires in‑store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deemed appropriate.
Compensation
The anticipated base salary range for this position is $24.70 through $33.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and caregiving benefits inclusive of parental leave, fertility support, MilkStork, and Care.com Membership
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
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Compétences linguistiques
- English
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