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Bench General Manager/Managing Director (Future Opportunity)Trailborn • Highlands, Texas, United States
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Bench General Manager/Managing Director (Future Opportunity)

Trailborn
  • US
    Highlands, Texas, United States
  • US
    Highlands, Texas, United States
Postuler Maintenant

À propos

Trailborn General Manager / Managing Director

As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions.

Essential Functions
  • Champion a service-first culture that ensures every guest has a meaningful and memorable experience.
  • Resolve complex guest issues and complaints with professionalism, urgency, and empathy.
  • Foster a proactive hospitality culture by staying present and visible during key operating hours.
  • Lead and monitor guest feedback channels, driving action plans and service improvements.
  • Lead the execution of daily operations, ensuring adherence to Trailborn brand standards.
  • Oversee the development/management of operating budgets, labor controls, and department expenses.
  • Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities.
  • Ensure compliance with health, safety, licensing, and employment regulations.
  • Build, lead, and inspire a high-performing team aligned with Trailborn's Values.
  • Set performance goals, conduct evaluations, and ensure ongoing training and development.
  • Support department heads in resolving employee relations issues and fostering team morale.
  • Act as the primary liaison between the property and corporate leadership.
  • Participate in business reviews, revenue strategy sessions, and property performance reporting.
  • Drive local partnerships and community engagement opportunities aligned with the Trailborn brand.
Qualifications
  • 5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel.
  • Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred.
  • Proven ability to lead large, diverse teams and manage complex operations.
  • Financial acumen with experience in budgeting, forecasting, and P&L accountability.
  • Strong problem-solving skills and a proactive, solution-oriented mindset.
  • Excellent interpersonal, communication, and organizational skills.
  • Highlands, Texas, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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