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Guest Experience ManagerClub Quarters Hotels • New York, New York, United States
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Guest Experience Manager

Club Quarters Hotels
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Guest Experience Manager

We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay.

Responsibilities
  • Warm Welcome: Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience.
  • Passion for Hospitality: Anticipate and fulfill guest needs to enhance their overall experience throughout their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach.
  • Team-Player: Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service.
  • Operational Excellence: Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience. Genuine Goodbye: Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences.
  • Responsible to the Senior Guest Experience Manager and to fulfill other related duties as required to support the overall goals of the department.
Qualifications
  • A positive attitude and passion for creating a welcoming guest experience.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work varied shifts including rotation of overnight shifts.
  • Punctuality and reliability in meeting scheduled work hours.
  • Excellent communication and interpersonal skills.
Company Culture & Benefits Offered
  • Enjoy a competitive wage and a great benefits package - medical, dental, vision, 401K, flexible spending, an employee perks program including complimentary hotel stays.
  • A chance to be a part of a guest focused team that is passionate about hospitality.
  • A work environment that values your personality, creativity and experience.
  • A team with opportunities to grow and develop.
  • An inclusive team that reflects the richness of our community. We believe a diverse team creates the best guest and team experience.

If you are a dynamic individual with a flair for hospitality and a talent for making every guest feel welcome, we would love to hear from you!

  • New York, New York, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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